Farzona Hayri
Peachtree Corners,GA
Summary
Proven professional with a track record of enhancing guest relations and streamlining office operations at Medciphers Healthcare. Excelled in customer service and office organization, significantly improving appointment scheduling efficiency. Skilled in software use and adept at sensitive information handling, demonstrating a strong blend of technical and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Medciphers Healthcare
11.2022 - 02.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Bookkeeper
Ingles Supermarket
05.2016 - 05.2021
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Reconciled and corrected issues with financial records.
Education
High School Diploma -
Duluth High School
Duluth, GA05.2015
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Scheduling
- Appointment Scheduling
- Verbal and written communication
- Administrative Skills
- Office Organization
- Oral and writing communication
- File Organization
- Hospitality services
- Front Office Management
- Sensitive information handling
- Work Prioritization
- Guest Relations
- Skilled in [Software]
Languages
English
Full Professional
Uzbek
Native or Bilingual
Turkish
Professional Working
Russian
Limited Working
Timeline
Front Desk Receptionist
Medciphers Healthcare
11.2022 - 02.2024
Bookkeeper
Ingles Supermarket
05.2016 - 05.2021
High School Diploma -
Duluth High School
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