Fasha Rhoads
Deltona,FL
Summary
Proven track record in enhancing data accuracy and customer satisfaction at Sears Transform Co, leveraging fast typing speed and exceptional problem-solving abilities. Excelled in large-scale data migration and improved service delivery by mentoring new hires, demonstrating a blend of technical proficiency and customer service orientation. Achieved significant efficiency gains, underscoring a commitment to excellence and detail.
Overview
18
18
years of professional experience
Work History
Data Entry Clerk / Operations
Sears Transform Co
07.2021 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Conducted audits of existing data entry processes.
- Assisted with developing data entry processes.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Managed large-scale data migration projects, ensuring seamless transition between systems without loss of vital information.
- Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Profiled and gave accesses to new hire agents
Receptionist
Coastal Mental Health
01.2020 - 02.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Customer Service Representative
Pinch A Penny
03.2006 - 04.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Deltona High School
Deltona, FL06.2007
Skills
- Data Entry
- Data accuracy
- Accuracy and Attention to Detail
- Fast Typing Speed
- Strong Problem Solver
- Customer Service-Oriented
- Fast Learner
Timeline
Data Entry Clerk / Operations
Sears Transform Co
07.2021 - Current
Receptionist
Coastal Mental Health
01.2020 - 02.2021
Customer Service Representative
Pinch A Penny
03.2006 - 04.2017
High School Diploma -
Deltona High School
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