Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
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Fa'shay Ingram

Minneapolis,MN

Summary

Results-driven Customer Service Professional known for exceptional service, communication, problem-solving, and adaptability. Dynamic environments, ensuring seamless support and satisfaction through technology and conflict resolution expertise.

Overview

8
8
years of professional experience

Work History

Wireless Senior Rep(Infinite Senior Retention Rep)

Dish Network
10.2023 - Current
  • Achieved performance metrics consistently, surpassing monthly targets.
  • Identifying opportunities to promote additional products or services to customers based on their needs and preferences.
  • Identifying opportunities to promote additional products or services to customers based on their needs and preferences.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintain high call volume 40 calls day & 200 calls week.

Wireless Activation Specialist

Dish Network
02.2023 - 10.2023
  • Efficiently managing time to handle multiple customer inquiries simultaneously and meet service-level agreements
  • Providing basic technical support or troubleshooting assistance for products or services.
  • Addressing customer queries, concerns, and requests through various channels such as phone, email, or chat
  • Identified opportunities for up-selling additional products or services during activation phase, contributing to increased revenue growth.

Customer Service Representative

Sam's Club
09.2020 - 01.2023
  • Maintain quality and metrics of 40 calls per shift.
  • Utilized forward thinking to address member concerns and troubleshoot problems to find solutions. Assisted with signing up new customers, cancelling memberships and providing relevant product information to assist with sales.

Customer Service Specialist

HyVee Foods
07.2016 - 09.2020
  • Provided customer support to both internal and external customers.
  • Stay up to date on product information to address customers concerns and questions.

Education

High School Diploma -

Hopkins Senior High School
Minnetonka, MN

Skills

  • Computer Skills (Software, Internet)
  • Microsoft Suite Trained (Word, Excel, PowerPoint, Access)
  • Excellent Customer Service
  • Strengths in multi tasking and time management
  • Ability to work independently or as part of team
  • Deescalation skills in high pressure environments
  • Fluent in Spanish and English
  • Articulate and concise communication to ensure customers feel heard and valued
  • Demonstrated ability to analyze complex issues, identify root causes, and provide timely and effective solutions

Accomplishments

    Secured promotion to a higher department, reflecting outstanding performance, adaptability, and a strong commitment to exceeding expectations. I have the ability to thrive in dynamic environments, contributing significantly to organizational success.

Timeline

Wireless Senior Rep(Infinite Senior Retention Rep)

Dish Network
10.2023 - Current

Wireless Activation Specialist

Dish Network
02.2023 - 10.2023

Customer Service Representative

Sam's Club
09.2020 - 01.2023

Customer Service Specialist

HyVee Foods
07.2016 - 09.2020

High School Diploma -

Hopkins Senior High School

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Fa'shay Ingram