Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Fashia Ernst

Destin,FL

Summary

I am a mom to two small children 3 and 1 I am currently enrolled in Pensacola state to get my degree in teaching as well as working on my CDA. I have plenty of experience in customer management, high stress situations, and have a passion and hard work ethic. Dependable and successful providing fast, high-quality customer service to guests in all settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, employees, and management. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating needs to facilitate enjoyable experiences in all settings

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server/bar Tender

The Grillehouse Navarre
08.2022 - 08.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Inspected dishes and utensils for cleanliness.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.

Real Estate Assistant

Linda Grayson
11.2016 - 08.2023
  • Prepared and maintained accurate property listings, sales contracts and closing documents.
  • Coordinated appointments to show marketed properties.
  • Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
  • Assisted clients in home staging and overall preparation for real estate sales.process
  • Developed and deployed marketing collateral to promote properties and drive sales.
  • Maintained efficient office operations by handling errands and administrative functions.
  • Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
  • Facilitated transfer of property ownership from seller to buyer for accurate recordkeeping and compliance.
  • Implemented strategies to optimize successful closing of real estate transactions.
  • Prepared and distributed weekly reports on real estate market trends to inform clients and agents.
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
  • Performed research to collect and record industry data.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Stay at Home Mom

My Children
04.2021 - 08.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked flexible hours across night, weekend and holiday shifts.

Lead Teacher, Toddler Room

Childcare Network
11.2020 - 04.2021
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
  • Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
  • Worked one-on-one with students and student teachers to increase overall classroom success.
  • Maintained detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues.
  • Observed and recorded teacher methods to suggest improvements and increase student interest.
  • Oversaw work of teaching team to optimize student education.
  • Boosted cultural awareness by incorporating children's literature from world cultures.

Home Health CNA

Columbus Global
08.2018 - 08.2019
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Educated patients and family members on best home care practices for healing and recovery.
  • Documented patient information and care activities in electronic health record.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Supported needs of [Number]+ residents under long-term care.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Transported patients between rooms and appointments or testing locations.

Broussards

Broussard Brothers
11.2017 - 08.2018
  • Interacted with guests to obtain positive or negative feedback and constructively apply information.
  • Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
  • Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
  • Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
  • Liaised with senior management to attract, develop and retain staff.
  • Liaised with dining services leaders to develop and implement systems, policies and procedures.
  • Certified and maintained cleanliness and general upkeep of dining room, bar and other guest contact areas to meet sanitation protocols.
  • Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
  • Achieved objectives in sales, costs, employee retention, food quality, cleanliness and sanitation to maintain guest satisfaction and high-quality customer service.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Mcdonalds Sales Associate

Mcdonalds
11.2016 - 11.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

Bachelors - Early Childhood Education

Pensacola State College
Pensacola, FL
12.2024

High School Diploma -

Navarre High School
Navarre, FL
05.2018

Skills

  • Order Management
  • Supply Restocking
  • Classroom Instruction
  • Student Engagement
  • Group Instruction
  • Curriculum Implementation
  • Small Group Instruction
  • Critical Thinking
  • Student Evaluations
  • Alternative Learning Methods
  • Public Speaking
  • Curriculum Development
  • Student Needs Assessment
  • Student Records Management
  • Multitasking and Organization
  • Work Order Management
  • Vendor Account Management
  • Property Listing Management

Certification

DCF transcript

OEL transcript

High school diploma

All CCEI certifications for the CDA

Serv Safe certificate


Languages

Portuguese
Limited Working

Timeline

Server/bar Tender

The Grillehouse Navarre
08.2022 - 08.2023

Stay at Home Mom

My Children
04.2021 - 08.2022

Lead Teacher, Toddler Room

Childcare Network
11.2020 - 04.2021

Home Health CNA

Columbus Global
08.2018 - 08.2019

Broussards

Broussard Brothers
11.2017 - 08.2018

Real Estate Assistant

Linda Grayson
11.2016 - 08.2023

Mcdonalds Sales Associate

Mcdonalds
11.2016 - 11.2017

Bachelors - Early Childhood Education

Pensacola State College

High School Diploma -

Navarre High School

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Fashia Ernst