Fashia Eubanks
Pekin,IL
Summary
Dynamic Prior Authorization Specialist at Carle Foundation Hospital with a proven track record of enhancing approval rates through effective insurance verification and detailed patient history. Skilled in electronic health records and fostering teamwork, I excel in multitasking and delivering exceptional customer service, significantly reducing turnaround times for urgent medical procedures.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
26
26
years of professional experience
Work History
Prior Authorization Specialist
Carle Foundation Hospital
Peoria, IL
01.2020 - Current
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Responded to inquiries from healthcare providers regarding prior authorization requests.
- Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
- Monitored pending cases closely, proactively following up on outstanding documentation needed for successful approval outcomes.
- Increased approval rates for necessary medical procedures by providing detailed justifications and patient history during review process.
- Fostered positive relationships with healthcare providers by ensuring transparent communication throughout authorization process.
- Improved patient outcomes by expediting authorization process for urgent and life-saving treatments.
- Reviewed appeals for prior authorization requests and communicated with payers to resolve issues.
Customer Service Associate Cashier
Neimann Foods
Pekin, IL
09.2012 - 02.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Developed strong rapport with regular customers through friendly interactions and personalized service.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
- Adhered to company policies regarding returns and exchanges, maintaining consistency across all transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cross-trained and provided backup support for organizational leadership.
- Increased team productivity with effective communication and coordination of tasks.
Front Desk Medical Receptionist
Carle Foundation Hospital
Peoria, IL
06.2014 - 11.2020
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Received and routed laboratory results to correct clinical staff members.
- Transcribed phone messages and relayed to appropriate personnel.
- Obtained payments from patients and scanned identification and insurance cards.
Certified Nursing Assistant
Carle Foundation Hospital
Peoria, IL
03.2005 - 01.2016
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Documented patient information and care activities in electronic health record.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Customer Service Assistant
Neimann Foods
Pekin, IL
09.2004 - 09.2009
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Collaborated with other departments to guarantee customer satisfaction.
- Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
- Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Cashier
Neimann Foods
Pekin, IL
01.2001 - 09.2004
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Fast Food Crew Member
Weaver's Chicken
Pekin, IL
07.1999 - 10.2000
- Worked front counter, drive-thru and other areas.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Took orders, prepared meals, and collected payments.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
Education
Pekin Community High School
Pekin, ILNo Degree - Certified Nursing Assistant
Illinois Central College
East Peoria, ILBachelor of Science - Nursing
Methodist College
Peoria, IL05-2028
Skills
- Prior authorization process
- Insurance verification
- Electronic health records proficiency
- Patient scheduling
- HIPAA compliance
- Eligibility determination
- Multitasking
- Telephone etiquette
- Payment collection
- Teamwork and collaboration
- Customer service
- Reliability
Goals
Find a new position to accommodate a Nursing School Schedule.
Start Methodist College in the Fall of 2025 to finish up my Nursing Education and Graduate in May of 2028.
Timeline
Prior Authorization Specialist
Carle Foundation Hospital
01.2020 - Current
Front Desk Medical Receptionist
Carle Foundation Hospital
06.2014 - 11.2020
Customer Service Associate Cashier
Neimann Foods
09.2012 - 02.2023
Certified Nursing Assistant
Carle Foundation Hospital
03.2005 - 01.2016
Customer Service Assistant
Neimann Foods
09.2004 - 09.2009
Cashier
Neimann Foods
01.2001 - 09.2004
Fast Food Crew Member
Weaver's Chicken
07.1999 - 10.2000
Pekin Community High School
No Degree - Certified Nursing Assistant
Illinois Central College
Bachelor of Science - Nursing
Methodist College