FASHIONETT IRBY
Brooklyn
Summary
- Communications: Excellent written and verbal skills
- Interpersonal Skills Ability to effectively interact with co-workers and supervised work effectively.
- Attention to Detail – Ensures that all task and projects are completed and accurate
- Experienced Certified Pharmacy Technician, eager to be a part of the Shields Health Team and successfully build relationships with patients and Healthcare systems to sustain business growth and patient retention.
- Flexible – Willing and able to go above and beyond my job description.
Overview
19
19
years of professional experience
1
1
Certification
Work History
National Integration Pharmacy Liaison
Shields Health Solutions
10.2021 - Current
- Provide "legendary" care to hospital patients by providing a full suite of custom medication management services
- Launch new clinics as the in-seat Liaison until permanent Liaison is identified, hired and trained
- Provide transitional coverage support for FMLA, voluntary / involuntary transitions, and other coverage gaps (including short- and long-term PTO)
- Support stabilization of new hires into clinics
- Provide education about the Shields care model to clinic leadership, staff, and patients
- Adapt quickly to new environments and therapeutic areas in order to operate effectively as a liaison
- Successfully enroll patients into the program
- Work with our implementation team to recommend workflow enhancements to help the clinic deliver the highest level of patient care
- Independently or in partnership with our centralized Patient Support Center, perform benefits investigation, prior authorization, and financial assistance work needed to ensure patients have access to the medication they need
- Provide direct support to patients to ensure that they are supported throughout their medication therapy
- Proactively communicate and triage any clinical questions to an appropriate clinician (pharmacist, nurse, or provider)
- Developed strong relationships with healthcare team members, fostering a collaborative approach to patient care.
Pharmacy Liaison
Shields Health Solutions
05.2020 - 10.2021
- Provide "legendary" care to hospital patients by providing a full suite of custom medication management services
- As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone
- Developed strong relationships with healthcare team members, fostering a collaborative approach to patient care.
- Educate prospective pharmacy patients on how hospital serves patients and improves their overall care.
- Support outpatient retail and specialty prescription medication needs.
- Grow the specialty pharmacies patient population
- Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions.
- Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report, and the appointment list.
- Help develop new processes to ensure smooth operations and patient care.
- Answer, resolve and triage inbound inquiries.
- Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance.
- Ensure appropriate documentation in all required systems/tracking mechanisms.
- Manage, organize, and update relevant data using database applications.
- Actively participate in process improvement initiatives.
- Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.
- Willing to do whatever is necessary for the betterment of the company.
- Other duties as assigned.
Pharmacy Technician
Duane Reade By Walgreens
07.2013 - 05.2020
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Worked closely with patient is various disease states
- Ensure patients are adherent to taking medications and are filling on time
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Complete blister packing for patients
- Resolved third-party billing, computer system and customer service issues.
- Answer and Assist with patient and doctor calls
- Perform cash management/managerial duties
- Managed opening and closing duties for pharmacy.
- Train other technicians
- Perform any other duties assigned by pharmacist.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Front end clerk
Duane Reade
08.2012 - 07.2013
- Greet customers entering
- Processed all sale transactions
- Processed merchandised returns and exchanges
- Registered customers for dollar rewards savings card
- Answered all customers questions and concerns
- Maintain and cleaned front of store
- Placed orders for store stock
- Completed some inventory
- Count money in cash registered at the end of shift to make sure the register money was correct.
Senior Page
New York Public Library
11.2004 - 09.2010
- Received material such as book, magazines, and photos for patrons
- Filed material back in its proper location
- Attend to public service by excepting call slips and answering phone lines
- Assist librarians with projects
- Trained new employees
- Performed messenger task
- Overlooked Senior Page and Page work and duties
- Completed daily duty charts for senior page
- Assist Supervisor in various tasks
- Project management.
Education
High School Diploma- Business Administration/Management -
Martin Luther King Jr., HS
New York, NY01.2005
Skills
- Detail Oriented
- Insurance Verification
- Interpersonal Abilities
- Medication Knowledge
- Pharmacy Software
- Organizational Skills
- Critical Thinking
- Time Management
- Customer Service
- Adaptability
- Relationship Building
- Decision Making
- Problem Solving
- Patient Advocacy
- Workflow Optimization
- New Hire Onboarding
References Available
True
Certification
Pharmacy Technician Certification Board
Certification number 30129094
Initial Certification Date 06/05/2020
Timeline
National Integration Pharmacy Liaison
Shields Health Solutions
10.2021 - Current
Pharmacy Liaison
Shields Health Solutions
05.2020 - 10.2021
Pharmacy Technician
Duane Reade By Walgreens
07.2013 - 05.2020
Front end clerk
Duane Reade
08.2012 - 07.2013
Senior Page
New York Public Library
11.2004 - 09.2010
High School Diploma- Business Administration/Management -
Martin Luther King Jr., HS
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