Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Fatama Islam

Queens,USA

Summary

Solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.

Overview

13
13
years of professional experience

Work History

Medical Assistant and Patient Coordinator

Fatima pediatric medical care
07.2022 - Current
  • I have been working as a medical assistant and a patient coordinator at Fatima Pediatric Medical Care since July 2022.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing, and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Conducted routine laboratory tests to assist in the diagnosis and treatment of conditions.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in the office.
  • Explained upcoming treatment preparation, instructions, and other facts to patients.
  • Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
  • Collaborated closely with billing departments to resolve discrepancies or issues related to patient accounts, reducing payment delays.
  • Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
  • Resolved customer complaints using established follow-up procedures.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Obtained client medical history, medication information, symptoms, and allergies.

Front Desk Administrative Assistant and Data Entry Clerk

Wellness Center Pharmacy
12.2021 - 07.2022
  • Have worked as a front desk administrative assistant and also as a Data Entry clerk for Wellness Center Pharmacy, and am used to doing billings. Also used to answering phone calls to solve issues.
  • Enhanced customer satisfaction by providing efficient and professional front desk support.
  • Managed incoming phone calls, directing them appropriately to maintain professionalism and efficiency.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times.
  • Assisted in event planning and coordination, contributing to successful outcomes.
  • Resolved issues promptly by effectively communicating with colleagues from other departments.
  • Supported staff members with various administrative tasks to improve overall workflow.
  • Increased office efficiency with proactive inventory management of office supplies.

Sales Associate

Macy's
11.2020 - 08.2021
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges, and refunds under store policy.
  • Prepared merchandise for the sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.

Crew Member

McDonald's Astoria, NY
09.2018 - 01.2020
  • Drove team success by completing the assigned task quickly and accurately. Kept activities moving smoothly by coordinating schedules and personnel. Maintained and equipment onboard by using to keep all machinery functioning properly. Fulfilled additional crew-related duties, including to maintain nonstop operations. Remained mindful of workplace safety according to predetermined specifications. Upheld high standards of productivity and quality in all areas of operations. Organized and restocked and supplies to support operations and team productivity. Entered orders into the computer system to send order details to the kitchen, mentioning customers' special requests and food allergies in person. Took orders, prepared foods and processed payments in a full-service establishment. Completed closing and shift change tasks to promote store efficiency. Served drinks and prepared specialty beverages. Kept customer and food preparation areas clean and well-organized for maximum efficiency. Verified orders and bagged items for easy transport.

Teacher

EduAid Tutoring
03.2015 - 08.2018
  • Have worked as a teacher at Pearl tutoring center for 5 years.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.

Entrepreneur

Own Business
08.2015 - 06.2018
  • Started my own clothing business. Ran it successfully before coming to this country.
  • Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
  • Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
  • Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
  • Managed financial aspects of the business, including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
  • Launched new product lines successfully through comprehensive planning, strategy, and research.
  • Determined business plan, mission statement, and vision.
  • Managed financial aspects of the business, including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
  • Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
  • Launched new product lines successfully through comprehensive planning, strategy, and research.
  • Managed financial aspects of the business, including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.

Salesman

Departmental Store, Bangladesh
05.2012 - 01.2016
  • Departmental Store, Bangladesh May 2012 to January 2016 Salesman
  • Developed strong client relationships through consistent communication and exceptional customer service.
  • Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
  • Upheld high standards of customer service by promoting and upselling new products and services.
  • Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
  • Collaborated with team members to streamline sales processes, resulting in an efficient workflow.
  • Negotiated contracts with clients to secure mutually beneficial terms and conditions for both parties.

Education

Bachelor And Master’s - Physics

National University of Bangladesh
Bangladesh
03.2017

Skills

  • HIPAA compliance
  • Patient scheduling
  • Medical terminology
  • Vital sign monitoring
  • Direct patient care
  • Clinical documentation
  • EMR / EHR
  • Phlebotomy
  • Procedure assistance
  • Electronic health records
  • Electronic medical records
  • Immunization administration
  • Specimens collection and processing
  • Patient assessments
  • Medical procedures
  • Professionalism and ethics
  • Maintaining confidentiality
  • Insurance verification
  • Appointment setting
  • Medical records management
  • Patient care coordination
  • Medical office administration
  • Customer service
  • Problem resolution
  • Team management
  • Team building
  • Planning and coordination
  • Relationship development
  • Organization
  • MS Office
  • MS Excel

LANGUAGES

English
Bangla
Hindi
Urdu

Timeline

Medical Assistant and Patient Coordinator

Fatima pediatric medical care
07.2022 - Current

Front Desk Administrative Assistant and Data Entry Clerk

Wellness Center Pharmacy
12.2021 - 07.2022

Sales Associate

Macy's
11.2020 - 08.2021

Crew Member

McDonald's Astoria, NY
09.2018 - 01.2020

Entrepreneur

Own Business
08.2015 - 06.2018

Teacher

EduAid Tutoring
03.2015 - 08.2018

Salesman

Departmental Store, Bangladesh
05.2012 - 01.2016

Bachelor And Master’s - Physics

National University of Bangladesh

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Fatama Islam