Fate Irwin
Hilliard,OH
Summary
Well-organized professional committed to maintaining client relationships to increase profitability and drive business results. Experience delivering customer service and administrative excellence, including clerical support and public interaction.
Overview
6
6
years of professional experience
Work History
Bartender
Tino's Bar & Grille
Hilliard, OH
04.2023 - Current
- Assess customers' needs and preferences and make recommendations
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Stay guest focused and nurture an excellent guest experience
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
Bartender
The Rusted Nail
Ashley, OH
10.2022 - 08.2023
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender
Pour Boys Pub & Patio
Columbus, OH
01.2022 - 12.2022
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
Receptionist
ACE Door & Window
Jacksonville, FL
06.2021 - 01.2022
- Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Schedule appointments and maintain and update appointment calendars
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Hear and resolve complaints by analyzing data to determine answers to questions from customers or members of the public.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
Receptionist
General RV
Jacksonville, FL
06.2020 - 12.2020
- Directed incoming calls and customers to the appropriate personnel
- Coordinated travel accommodations for staff and out of town visitors including vouchers, agendas and transportation
- Checked in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
- Supported various administrative duties including data entry and invoicing.
Receptionist
Crabbe, Brown & James
Columbus, OH
04.2018 - 07.2019
- Drafted professional memos and documents to support business objectives
- Received and routed business correspondence to correct departments and staff members
- Maintained reception area and building logbook containing clients and packages
- Answered multi-line telephone, directing calls to best qualified personnel
- Welcomed all guests with friendly greeting, gathered nature of visit and directed to specific offices.
Education
High School Diploma -
Franklin Heights High School
Columbus, OH06.2017
Skills
- Interpersonal Skills
- Attention to Detail
- Team Collaboration
- Organizational ability
- Highly reliable
- Patience and Tolerance
- Strong multitasking
Timeline
Bartender
Tino's Bar & Grille
04.2023 - Current
Bartender
The Rusted Nail
10.2022 - 08.2023
Bartender
Pour Boys Pub & Patio
01.2022 - 12.2022
Receptionist
ACE Door & Window
06.2021 - 01.2022
Receptionist
General RV
06.2020 - 12.2020
Receptionist
Crabbe, Brown & James
04.2018 - 07.2019
High School Diploma -
Franklin Heights High School
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