Fate Lamont Buckles
Denham Springs,LA
Summary
Highly motivated and personable professional with exceptional communication and relationship-building skills. Dedicated to continuous learning and development through education, training, and networking. Skilled in setting and achieving both immediate and long-term goals within tight deadlines, thriving in fast-paced and high-stakes environments. Committed to community leadership with a strong service orientation, consistently fostering positive impact through every endeavor.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Business Development Manager
Ascension Credit Union
09.2024 - Current
- Increased member base by identifying new business opportunities and cultivating strong relationships with business & community stakeholders .
- Fostering goodwill and sustainable confidence, while enhancing the credit union's reputation within the community.
- Develop customized solutions for members based on a core understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generate new business with marketing initiatives and strategic plans.
Business Development Associate
Louisiana Federal Credit Union
07.2018 - 09.2024
- Fostered strategic business relationships that supported credit union growth and enhanced its community profile; acting as a the primary liaison between the credit union and the business region.
- Represented the credit union at professional and community functions to promote brand awareness and product offerings.
- Managed CRM database for accurate contact information; engagement tracking and to develop a pipeline of business-community partners, and prospects.
- Conducted market research and analysis to identify emerging trends and competitor activities, informing strategic business decisions.
- Coordinated and led financial wellness presentations that underscored the value of our solutions based products and services.
- Led interdepartmental collaborations.
Branch Manager
Pelican State Credit Union
05.2017 - 05.2018
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Coordinated branch operations, and operational functioning including loss prevention, compliance, member retention and audit standards.
- Provide ongoing performance evaluations of branch retail staff to ensure the highest quality of work and service to members
- Responsible for branch deposit and loan growth
- Investigate teller over and short and recommend corrective flow of work
- Improved member satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Representing the credit union; maintained memberships with various authorized groups and organizations
Indirect Lending Member Service Consultant
Essential Federal Credit Union
07.2016 - 02.2017
- Served as an intermediary between indirect lending members and the credit union through outbound calls.
- Assisted in the development and implementation of new member referral programs resulting in increased membership growth.
- Managed high-volume call center tasks, maintaining professionalism and exceptional customer service under pressure.
- Developed strong rapport with members through active listening skills and empathetic communication techniques.
- Assisted with loan applications, ensuring all necessary documentation was collected and submitted accurately.
Branch Manager
La Capitol Federal Credit Union
06.2011 - 11.2015
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Oversaw and coordinated branch operations, and operational functioning including loss prevention, compliance, member retention and audit standards.
- Provide ongoing performance evaluations of branch retail staff to ensure the highest quality of work and service to members
- Responsible for branch deposit and loan growth
- Investigate teller over and short and recommend corrective flow of work
- Continuously monitored branch performance against key performance indicators.
- Improved member satisfaction ratings by enhancing service quality and resolving client issues promptly.
Fraud & Forgery Investigator
Neighbors Federal Credit Union
03.2003 - 05.2011
- Facilitate efforts to protect the credit union’s assets & minimize financial losses to its members
- Daily processing of the federal-reserve charge backs
- (Debiting NFCU accounts for all returned checks and balancing General Ledger Accounts)
- Daily Charting/Logging for charge backs
- Processing all external affidavit of forgery’s for unauthorized transactions and provisional credit
- Daily evaluation of overdrawn balances and charge off accounts and updating account status with credit agencies and check systems
- (Certegy, Tele-Check and the Credit Bureau)
- Responsible for establishing payment arrangements for overdrawn accounts and or counseling members of ramifications of not satisfying overdrawn balances
- Weekly filings of attorney accounts, insurance bond claims, restitutions payments, garnishments, support enforcement and tax levies
- Surveillance monitoring of suspicious activity
- Direct point of contact for law enforcement inquiries and processing fraud and forgery reports for law enforcement agents
- (Account synopsis, statements, affidavits, detailed time lines, check copies and surveillance video and pictures)
- Provide fraud and forgery trainings for tellers, branch staff, accounting auditing and collections personnel for credit union policies and expectations
- Analyzing suspicious account activity (SARs) with credit union auditing and compliance officer and attorneys
- Notifying branch staff managers of tellers with procedural deficiencies and identifying local scams that are affecting financial institutions
- Creating consumer education seminars in conjunction with NFCU Public Relations Department of ways to protect assets from internet predators, victimization of the elderly and infirmed and lottery scams
Education
Some College (No Degree) -
Louisiana State University
Baton Rouge, LASouthern University
Baton Rouge, LACertification
Credit Union Business Development Professional (CUBDP)
Certified Credit Union Financial Counselor (CCUFC)
Affiliations
- Ascension Chamber of Commerce Ambassador
- Catholic High School Alumni Board of Directors
Accomplishments
2019 Ascension Chamber Ambassador of the Year
2023 Ascension Chamber Individual of the Year
References
Provided Upon Request
Timeline
Business Development Manager
Ascension Credit Union
09.2024 - Current
Business Development Associate
Louisiana Federal Credit Union
07.2018 - 09.2024
Branch Manager
Pelican State Credit Union
05.2017 - 05.2018
Indirect Lending Member Service Consultant
Essential Federal Credit Union
07.2016 - 02.2017
Branch Manager
La Capitol Federal Credit Union
06.2011 - 11.2015
Fraud & Forgery Investigator
Neighbors Federal Credit Union
03.2003 - 05.2011
Southern University
Some College (No Degree) -
Louisiana State University
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