Fateama Sharrock
Yonkers
Summary
Dynamic Case Manager with a proven track record at Neighborhood Associate for Inter-Cultural Affairs Inc., excelling in problem-solving and case documentation. Successfully developed comprehensive management plans, empowering clients to access vital resources and achieve positive outcomes. Skilled in organization and emotional awareness, fostering collaboration with agencies to enhance client support.
Knowledgeable with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
8
8
years of professional experience
Work History
Case Manager
Neighborhood Associate for Inter-Cultural Affairs Inc.
12.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
Security Officer
A & H Security
05.2022 - 12.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Responded quickly to incidents and assessed active situations for security concerns.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Security Officer
Madison Security
09.2017 - 04.2022
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Completed full building and grounds patrols to spot and investigate concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Investigated suspicious activities and persons to maintain security of premises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Issued access cards to authorized personnel to monitor access points.
Education
Associate of Science - Medical Administration
Suny Westchester Educational Opportunity Center
Yonkers, NY06-2012
Bachelor of Science - Sports Management
Virginia State University
Petersburg, VA05-2008
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Documentation and reporting
- Organization and multitasking
- Emotional awareness
- MS office
- Social work
- Verbal and written communication
- Empathy and compassion
Timeline
Case Manager
Neighborhood Associate for Inter-Cultural Affairs Inc.
12.2022 - Current
Security Officer
A & H Security
05.2022 - 12.2022
Security Officer
Madison Security
09.2017 - 04.2022
Associate of Science - Medical Administration
Suny Westchester Educational Opportunity Center
Bachelor of Science - Sports Management
Virginia State University
Similar Profiles
Brittany ClayBrittany Clay
Residential Aide at Neighborhood Association for Inter-Cultural Affairs, IncResidential Aide at Neighborhood Association for Inter-Cultural Affairs, Inc
Yelissa MercedesYelissa Mercedes
Marketing Intern at Neighbor Association For Inter- Cultural AffairsMarketing Intern at Neighbor Association For Inter- Cultural Affairs
Amrita VermaAmrita Verma
Volunteer Coordinator at Inter-Cultural Association of Greater Victoria (ICA)Volunteer Coordinator at Inter-Cultural Association of Greater Victoria (ICA)
Bianca PeraltaBianca Peralta
Daycare Assistant at Wonderful Little AngelsDaycare Assistant at Wonderful Little Angels
Getsemarie AmaroGetsemarie Amaro
ENL Teacher MSTA I.S.318 at Department Of EducationENL Teacher MSTA I.S.318 at Department Of Education