Fateemah Fondal
Lafayette,LA
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
3
3
years of professional experience
Work History
Associate
Chevron/ food n fun
New Iberia, Louisiana
09.2023 - Current
- Trained new associates on store operations, policies, and procedures.
- Processed payments using point-of-sale systems.
- Recommended, selected and located merchandise based on customer desires.
- Organized backroom areas to maintain a clean and organized work environment.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Ticketed, arranged and displayed merchandise to promote sales.
- Described merchandise and explained use, operation and care.
Department Supervisor
Rose's Variety Wholesale
New Iberia
09.2021 - 02.2023
- Conducted performance evaluations, providing constructive feedback and setting objectives.
- Managed inventory levels of supplies required for daily operations.
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Facilitated communication between management, staff, and customers.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
- Supervised departmental employees, delegating with tasks and responsibilities.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
Education
GED -
New Iberia Senior High
New Iberia07-1997
Skills
- Preparing reports
- Conflict resolution
- Vendor management
- Policy implementation
- Public relations
- Issue resolution
- Multitasking and organization
- Computer skills
- Point of sale operation
- Calendar management
- Loss prevention
- Relationship building
- Repairing wall surfaces
- Adaptability and flexibility
Timeline
Associate
Chevron/ food n fun
09.2023 - Current
Department Supervisor
Rose's Variety Wholesale
09.2021 - 02.2023
GED -
New Iberia Senior High