Fateha Tanni
JAMAICA,NY
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
11
11
years of professional experience
Work History
Bank Teller
TD Bank
12.2023 - Current
- Referred customers to other banking departments for specialized services.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Sold and cross-sold bank products to new and existing customers.
- Balanced cash drawers accurately at end of each shift, minimizing discrepancies in financial records.
- Monitored and reported suspicious activity in line with bank security policies.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Removed mutilated currency from circulation.
- Counted and packaged currency and coins.
- Cross-sold credit cards, loans and other bank products.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Educated customers on use of banking website and mobile apps.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Teller Associate/Sales Representative
Ice Currency Service USA
12.2021 - 11.2023
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Developed and delivered engaging sales presentations to convey product benefits
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Handled various duties, including inventory oversight, cash control and daily opening and closing procedures
- Reconciled cash drawer and resolved discrepancies
- Exchanged many currencies including EUR, USD, GBP etc
- Reported daily averages and shortages to operations department.
- Trained new hires on customer service policies and procedures.
Medical Assistant/Receptionist
Queens Urgent Care
05.2021 - 02.2022
- Greeted each patient pleasantly and offered desk sheet for easy sign-in
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Photocopied insurance cards, documented details and verified patient coverage for upcoming appointments
- Checked patient insurance, demographic and health history to keep information current
- Helped patients complete necessary medical forms and documentation
- Enhanced office productivity by handling high volume of callers per day
- Adhered to strict HIPAA guidelines to protect patient privacy
- Managed multi-line phone system and pleasantly greeted patients
- Recorded patients vital signs, documenting physicians notes and changes in medical conditions
- Perform COVID-19 Nasal PCR, Nasal Rapid Antigen tests and saliva PCR testing
- Obtained client medical history, medication information, symptoms and allergies
- Collecting and preparing Lab specimens
- Phlebotomy, Taking EKG and changing dressings
- Assisting physicians during routine checkup, outpatient procedures and other-physical examinations.
Customer Service Representative/Teller Service Representative
Travelex Currency Exchange
06.2021 - 12.2021
- Streamlined internal escalation processes for improved coordination among compliance teams handling potential cases of money laundering or terrorist financing activity.
- Conducted periodic reviews and audits of existing AML policies, procedures, and systems to ensure ongoing alignment with regulatory expectations.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Teller
National Bank Of New York City
07.2020 - 10.2020
- Maintained accurate records of customer transactions in line with bank procedures.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Monitored and verified suspicious activity on customer accounts.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Teller Associate
Ice Currency Service USA
10.2019 - 03.2020
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Trained new hires on customer service policies and procedures.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Manager
Dollar General
09.2017 - 09.2019
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed and motivated employees to be productive and engaged in work.
Personal Banker
Emirates NBD Bank
01.2013 - 01.2015
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained customer records and updated account information.
- Greeted customers and delivered information about new account processes.
Insurance Verification Specialist
Al Nasr Pharmacy
03.2013 - 03.2014
- Assisted with medical coding and billing tasks.
- Supported timely claims processing by submitting accurate and complete documentation to insurance companies.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Trained new staff on current, correct insurance verification procedures.
Education
Associate of Applied Science - Medical Assisting
Swedish Institute
New York, NY06.2021
GED -
NIMS AL AIN
Abu Dhabi, UAE03.2013
High School Diploma -
NIMS
Abu Dhabi 03.2013
Skills
- Customer Relationship Building
- Financial product knowledge
- Vault Monitoring
- Rapid data entry skills
- Customer Service
- Cash Drawer Balancing
- Financial Transactions
- Balance Transfers
Languages
English
Full Professional
Hindi
Full Professional
Urdu
Full Professional
Bengali
Full Professional
CERTIFICATE
- HIPAA,CPR,AED,BLS,OSHA
- Certified medical assistant CMA
- Certified Tax preparer
- Notary public
- Real estate's
Timeline
Bank Teller
TD Bank
12.2023 - Current
Teller Associate/Sales Representative
Ice Currency Service USA
12.2021 - 11.2023
Customer Service Representative/Teller Service Representative
Travelex Currency Exchange
06.2021 - 12.2021
Medical Assistant/Receptionist
Queens Urgent Care
05.2021 - 02.2022
Teller
National Bank Of New York City
07.2020 - 10.2020
Teller Associate
Ice Currency Service USA
10.2019 - 03.2020
Manager
Dollar General
09.2017 - 09.2019
Insurance Verification Specialist
Al Nasr Pharmacy
03.2013 - 03.2014
Personal Banker
Emirates NBD Bank
01.2013 - 01.2015
Associate of Applied Science - Medical Assisting
Swedish Institute
GED -
NIMS AL AIN
High School Diploma -
NIMS
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