Fateha Meherunnessa
Leon Valley,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clinical Research Associate
Brooke Army Medical Center (Contractor)
San Antonio, TX
04.2023 - Current
- Monitored safety of human subjects and oversaw consent procedures to comply with local and federal regulations.
- Followed drug storage procedures to comply with protocols and SOP requirements.
- Conducted initiation, monitoring and closeout visits to verify study procedures, regulatory documents and data completion.
- Traveled to investigative sites to conduct site qualification, initiation, interim monitoring and close-out visits to maintain and enforce regulatory compliance.
- Performed clinical research activities including protocol development, subject recruitment and data collection.
- Reviewed and monitored clinical trial sites to ensure compliance with Good Clinical Practices guidelines.
- Ensured proper storage of investigational product at investigator sites per GCP guidelines.
- Monitored safety events reported during the course of clinical trials in accordance with SOPs.
Test Scorer
Pearson's
San Antonio, TX
01.2023 - 05.2023
- Tutored students in course material to improve comprehension.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Graded exams, assignments and essays and recorded grades.
- Notified instructors of errors or problems with assignments.
Dental Assistant
Imagine Dental
06.2022 - 02.2023
- Set up instruments, materials and equipment necessary for each procedure.
- Prepared stations for routine check-ups and specialized procedures.
- Performed preventive maintenance on dental equipment.
- Fabricated temporary restorations or custom impressions from preliminary impressions
- Took patient impressions to create accurate dental devices.
- Documented dental care services with careful charting in patient records.
- Greeted patients in waiting area and escorted to operatory.
- Prepared compounds and supplies for temporary dental applications.
- Reviewed pre-operative and post-operative instructions with parent or guardian of patient.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Checked with participants throughout procedures to help alleviate anxiety.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
Call Center Sales Representative
Academy Sports and Outdoors
10.2022 - 12.2022
- Managed productive calls by maintaining control and using scripts to overcome objections
- Opened and updated customer accounts with personal information, payment methods and order details
- Fielded wide-ranging questions and consistently encouraged customers' interests in products
- Persuaded potential customers to purchase [Product or Service] with prepared sales talks
- Moved customers swiftly through sales process by scheduling appointments for presentations and personal meetings
- Kept callers focused on products and benefits with skilled call management
- Answered warm inbound calls from potential customers answering advertising solicitations
- Surpassed performance quotas, selling over in average week.
- Provided timely, courteous and knowledgeable responses to information requests.
Retail Sales Associate
JCPenney
09.2021 - 07.2022
- Described merchandise and explained use, operation and care.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Placed special orders or called other stores to find desired items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Exchanged merchandise for customers and accepted returns.
Customer Service Representative
Family Dollar
08.2021 - 09.2021
- Mentored new employees on procedures and policies to maximize team performance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Made outbound calls to obtain account information.
- Improved customer service wait times to mitigate complaints.
- Educated customers on special pricing opportunities and company offerings.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Front Desk Receptionist
Quality Inn Hotel
05.2019 - 03.2020
- Transcribed tapes and notes from meetings into prescribed formats.
- Greeted customers, answered general questions and directed to appropriate locations.
- Coordinated company events with venues and advised staff of pertinent details.
- Collated, bound and stored computer-generated reports.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Explained policies and procedures to visitors.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Drafted professional business documents, spreadsheets and correspondence.
- Greeted visitors to provide information and direct to appropriate personnel.
- Coordinated pick-up and delivery of expresstors.
Cashier
99 Cents Only
09.2018 - 03.2020
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Collected payments and provided accurate change.
- Used suggestive selling techniques to promote add-on sales.
- Worked closely with front-end staff to assist customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Trained new team members in cash register operation, stock procedures and customer services.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed sales transactions to prevent long customer wait.
Education
Bachelor of Science - Biology
The University of Texas At San Antonio
12.2022
Associate of Science - Biology
San Antonio College
05.2021
Skills
Research
- Multitasking and Organization
- Analytical Thinking
- Problem-Solving
- Lab Equipment Operation
- Good Clinical Practice (GCP)
- Chemical and Molecular Analysis
- Clinical Research
- Microsoft Office
- Laboratory Equipment Functions
- Team Leadership
- MATLAB
- Site Monitoring
Certification
- Good Clinical Practice (U.S. FDA Focus)
- Biomedical Investigators and Research Study Team
- HIPAA
Timeline
Clinical Research Associate
Brooke Army Medical Center (Contractor)
04.2023 - Current
Test Scorer
Pearson's
01.2023 - 05.2023
Call Center Sales Representative
Academy Sports and Outdoors
10.2022 - 12.2022
Dental Assistant
Imagine Dental
06.2022 - 02.2023
Retail Sales Associate
JCPenney
09.2021 - 07.2022
Customer Service Representative
Family Dollar
08.2021 - 09.2021
Front Desk Receptionist
Quality Inn Hotel
05.2019 - 03.2020
Cashier
99 Cents Only
09.2018 - 03.2020
Bachelor of Science - Biology
The University of Texas At San Antonio
Associate of Science - Biology
San Antonio College
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