FATEMA ALLEN
Philadelphia,PA
Summary
Professional Objective: To obtain a challenging position that allows me to utilize my skills, professional work experience, and educational background in advancing a company that offers a stable employment opportunity. I am self-motivated and able to work both independently and as a collaborative team member.
Overview
15
15
years of professional experience
Work History
Mental Health Technician
Horsham Clinic
01.2023 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Site Supervisor
RESOURCE HUMAN DEVELOPMENT
03.2015 - Current
- Medication Monitoring
- Check data to ensure compliance
- Hourly staff checks to ensure safety
- Conducting inspections
- Monitored workflow to improve employee time management and increase productivity.
- Scheduling
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
IT Specialist
ICBD HOLDING
01.2014 - 04.2016
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Walked individuals through basic troubleshooting tasks.
Residential Aide
Ancona psychiatric hospital
09.2008 - 03.2012
- Observed and monitored client behavior and responses to treatment
- Trained in substance abuse, co-occurring disorders, and the effect of employment and housing issues on mental health
- Mediated conflicts within families to clarify and resolve underlying issues
- Improved outcomes of patients with psychiatric and co-morbid chronic pain conditions
Education
High School Diploma -
LFS Islamic Institute
B.S - Social Services
Alvernia University
Skills
- Excellent Customer Service Skills
- Mental Health Support
- Progress Documentation
- Safety Behaviors
- Administrative Support
- Call Center Operations
- Merchandise Orders and Exchanges
- Staff Management
- Strategic Planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mental Health Technician
Horsham Clinic
01.2023 - Current
Site Supervisor
RESOURCE HUMAN DEVELOPMENT
03.2015 - Current
IT Specialist
ICBD HOLDING
01.2014 - 04.2016
Residential Aide
Ancona psychiatric hospital
09.2008 - 03.2012
High School Diploma -
LFS Islamic Institute
B.S - Social Services
Alvernia University
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