Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fatema Begum

Upper Darby,PA

Summary

Dynamic food service professional within fast food landscape. Driven toward continuous improvement and committed to going above and beyond to complete tasks and assist other team members. Well-versed in standard food prep techniques as well as safe food-handling standards, demonstrated across more than 10 years of experience.

Overview

12
12
years of professional experience

Work History

Customer Service (Fast Food )

Dunkin' Donuts
01.2019 - 03.2020
  • Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Provided excellent customer service by taking orders, answering questions and responding to customer complaints.

Crew Member Team Leader

Dunkin Donuts & Baskin Robbins
01.2008 - 06.2018
  • Improved customer satisfaction by providing efficient and friendly service during peak hours.
  • Enhanced team productivity by maintaining a clean and organized work environment.
  • Prepared high-quality food items following established recipes and safety guidelines for consistent results.
  • Supported management in achieving operational efficiency by completing additional tasks as assigned.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Education

GED -

Madaripur Govt. High School
Madaripur, Bangladesh
06.1993

Skills

  • Food and Beverage Service
  • Reliable and Responsible
  • Company Policies and Procedures
  • Quality Assurance
  • Collaboration and Teamwork
  • Cross-training proficiency

Timeline

Customer Service (Fast Food )

Dunkin' Donuts
01.2019 - 03.2020

Crew Member Team Leader

Dunkin Donuts & Baskin Robbins
01.2008 - 06.2018

GED -

Madaripur Govt. High School

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