FATEMA GITTHAM
Tustin,CA
Summary
Dynamic individual with 20+ years of experience specializing in both Corporate and Leisure group travel, and customized international itineraries. Extensive firsthand destination knowledge gained through FAM trips, escorted tours, and personal travel. Expert in managing complex group logistics,
supplier coordination, and delivering high-touch client experiences.
Overview
24
24
years of professional experience
Work History
Senior Travel Consultant
Escapes Unlimited
01.2016 - Current
- Design and manage customized international leisure FIT and group itineraries
- Specialize in escorted small group tours coordinating flights, hotels, transfers, and sightseeing tours
- Work closely with airlines, DMCs, and local partners
- Escort select group tours and manage on-site logistics for smooth operations
- Manage multiple concurrent international bookings annually with high client satisfaction
- Create high-value, detail-intensive itineraries requiring real-time problem resolution
- Administrative and office management within a travel agency
- Utilize airline Global Distribution Systems (GDS) including Sabre, Amadeus, Travelport+, Apollo, and Galileo for reservations, ticketing, and itinerary management.
- Independently managing all ticketing-related operations/
- Issue, reissue, exchange, and modified airline tickets in accordance with fare rules and airline policies.
- Analyzed and secured the best available airfares based on client needs, schedules, and cost efficiency.
- Handle complex itineraries, schedule changes, cancellations, and fare recalculations with accuracy and efficiency.
Airline Customer Service Agent
Pacific Aviation
01.2008 - 01.2011
- Provided courteous, professional assistance to passengers at check-in and throughout the travel process.
- Processed passenger check-ins, boarding passes, baggage tagging, and document verification (visas and travel requirements).
- Managed reservations, rebooking, standby coordination, and cabin availability.
- Issued travel and hotel vouchers for disrupted, overbooked, or canceled flights.
- Communicated flight updates and gate changes via the airport PA system.
- Collaborated with team members to ensure safe, efficient operations in compliance with company standards.
- Promoted from Ground Check-In Agent to Flight Controller within one year.
Reservation and Ticketing Agent
Sheen Travels
01.2007 - 01.2008
- Aspects of bookings including airline, hotel reservation and cruise travel.
- Utilized Sabre reservation system for fare quotes, flight availability, hotel bookings, ItinerHandled high numbers of incoming calls from direct customers and travel trade.
- Responded to all phone enquiries promptly, courteously and in a friendly manner.
- Handled all pricing, queues and ticketing/e ticketing procedures.
- Ensured all bookings & reservations are processed accurately.
- Filing, photocopying and general administrative duties..
- Maintaining customer records, preparing ARC sales report.
- Interfacing directly with customer to manage flight bookings and payment issuances.
- Coordinated with airline representatives, travel agents as required.
- Provided customer sales and service for prepackaged tours and cruises.
Travel Agent
Sahara Travels & Tours
01.2005 - 01.2006
- Handled heavy number of calls.
- Provided information on package tours and destinations.
- Discussed client requirements and advised on suitable options.
- Made necessary arrangements for the tour.
- Confirmed bookings and notified clients of luggage limits, insurance, medical, Passport, Visa and currency requirements.
- Made reservations and issued bus tickets.
Tour Operator
India Travelite
01.2002 - 01.2003
- Organized tours, both inbound and outbound.
- Made airline reservations, hotel bookings, car rental and all the necessary arrangements for the tour.
- Worked closely with the team and managed a team of 5 people.
- Worked my way up from a trainee to a senior staff in less than a year.
Corporate Ticketing (Internship)
Columbus Travels & Services Pvt. Ltd.
04.2002 - 06.2002
- Served as a Corporate Travel Agent (Domestic Counter Staff) at an IATA-recognized travel agency.
- Managed end-to-end domestic ticketing, including manual and automated ticket issuance.
- Provided high-level customer service, resolving inquiries and complaints both in person and over the phone.
- Utilized the Amadeus Computer Reservation System (CRS) to process bookings, modifications, and ticketing.
Education
IATA/UFTAA Foundation course with EBT -
IHCTM
Mumbai, India01.2006
Diploma in Travel & Tourism -
SNDT University
Mumbai, India01.2002
Skills
- Teamwork and collaboration
- Teamwork and collaboration
- Teamwork and collaboration
- Teamwork and collaboration
- Teamwork and collaboration
- Teamwork and collaboration
- Teamwork and collaboration
- Teamwork and collaboration
- Teamwork and collaboration
Languages
English
Full Professional
Hindi
Native or Bilingual
guja
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Senior Travel Consultant
Escapes Unlimited
01.2016 - Current
Airline Customer Service Agent
Pacific Aviation
01.2008 - 01.2011
Reservation and Ticketing Agent
Sheen Travels
01.2007 - 01.2008
Travel Agent
Sahara Travels & Tours
01.2005 - 01.2006
Corporate Ticketing (Internship)
Columbus Travels & Services Pvt. Ltd.
04.2002 - 06.2002
Tour Operator
India Travelite
01.2002 - 01.2003
IATA/UFTAA Foundation course with EBT -
IHCTM
Diploma in Travel & Tourism -
SNDT University
Escorted small groups to
Balkans (Albania,North Macedonia & Kosovo)
Columbia
Chile
Kazakhstan
Kyrgyzstan
Uzbekistan
Familiarization Trips
Costa Rica
Ecuador & The Galapagos Islands
Greece
India
Indonesia