Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fatema Hamid

Dearborn Heights,MI

Summary

Dynamic professional with a strong background in education and office management, notably at Great Revelations Academy. Proven expertise in data collection and customer service, enhancing student performance through targeted interventions. Adept at fostering relationships and mentoring, driving positive outcomes in diverse environments. Committed to continuous improvement and community engagement.

Overview

20
20
years of professional experience

Work History

4th Grade teacher

Great Revelations Academy
Dearborn, Michigan
08.2024 - 06.2025
  • Attended professional development workshops focused on curriculum alignment, assessment tools, teaching strategies.
  • Utilized data from standardized tests to design targeted interventions for individual students as needed.
  • Provided guidance and mentoring services for at-risk students who required additional academic assistance or emotional support.
  • Assessed student performance through informal observations, formal tests, and portfolio reviews.
  • Created a safe classroom environment conducive to learning by enforcing school rules and regulations.
  • Implemented positive behavior management techniques designed to promote learning in the classroom setting.
  • Developed creative lesson plans that incorporated technology and differentiated instruction for all levels of learners.

Office Manager

Khaizen Trucking LLC
Dearborn, MI
06.2021 - 08.2024
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Coded and entered daily invoices with in-house accounting software.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Reviewed files and records to obtain information and respond to requests.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Used judgment and initiative in handling confidential matters and requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed office budget to handle inventory, postage and vendor services.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Processed financial documents, contracts, expense reports and invoices.
  • Reviewed invoices for accuracy to identify cost savings.
  • Evaluated office processes to report opportunities for improvement to leadership.
  • Created memos, letters and other documents, fostering internal and external communication.
  • Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.

Behavior Technician

Autism Centers of Michigan
Grand Rapids, MI
10.2019 - 12.2019
  • Documented patients' activities and behaviors into EHR system for recordkeeping.
  • Applied visual and social strategies to positively affect client behaviors.
  • Delivered seamless care, minimizing misuse and diversion through close collaboration with peers.

Volunteer

Community Needs
Dearborn, MI
01.2005 - 08.2019
  • Presented talks at community groups to promote organizational mission and programs
  • Volunteered over a thousand hours with organization helping with the Arab community and mosque.
  • Putting together organizations for our youth.
  • Organizing fun activities for children
  • In 2009, I taught Drama on Saturday's at our local mosque
  • Improved operations by assisting with various entry-level tasks, saving valuable time for busy staff
  • Collaborated with community leaders, organizations and public agencies to promote organization’s community service programs
  • Sat with patients in need of companionship and emotional support
  • Monitored special group events and off-site field trips
  • Modeled social, behavioral and physical skills to promote development and improve classroom management

Receptionist/Manager

One Step Rehab
Garden City, MI
11.2015 - 08.2018
  • Prepared, compiled and filed documents as well as reports presented to various parties
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance
  • Kept reception area clean and organized to offer positive first impression to every visitor
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
  • Provided clerical support to all team members to improve office efficiency and enhance productivity
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests
  • Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily
  • Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff
  • Took accurate messages for staff and management to facilitate open and speedy communication
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management
  • Sorted incoming mail and directed to correct personnel each day
  • Responded to customer concerns and issues
  • Answered calls to help over a number of customers
  • Maintained all financial records to verify timely clearance of all credit and debit activities
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities
  • Scheduled patient appointments for Therapy staff
  • Answered and directed incoming calls using multi-line telephone system
  • Greeted visitors, assessed needs and directed to appropriate personnel
  • Responded to telephone inquiries from clients and delivered information to inform and educate callers
  • Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock
  • Scheduled appointments based on Therapist availability and established load parameters
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel
  • Coordinated daily and weekly schedules and monthly calendar obligations

Pharmacy Technician

PharmaScript
Farmington, MI
05.2013 - 10.2015
  • Trained new technicians to provide excellent customer service which resulted in % higher customer satisfaction scores
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls
  • Assisted staff members with drug inventory, purchasing, and receiving
  • Calculated dosage, filled prescriptions and prepared prescription labels
  • Restocked shelves and prepared expired drugs for return

Education

Master of Science - Integrative And Functional Nutrition

Saybrook University
Oakland, CA
07-2025

Bachelor of Arts - Behavioral Sciences

University of Michigan - Dearborn
Dearborn, MI
12.2020

Pharmacy Tech - Pharmacy Technician

Penn Foster Career School
Scranton, PA
06.2014

High School Diploma -

Fordson High School
Dearborn, MI
06.2011

Skills

  • Mediation
  • Materials handling
  • Document management
  • Customer service
  • Community service background
  • Relationship building
  • Team collaboration
  • Record-keeping
  • Customer support and assistance
  • Community outreach
  • Research and facts collecting
  • Appointment setting
  • Data collection
  • ABA techniques
  • Behavioral conditions
  • Positive and negative reinforcements
  • Billing
  • Scheduling and calendar management
  • Accounts payable and receivable
  • File and data retrieval systems
  • Invoicing and billing
  • Banking operations
  • Data entry
  • Expense reporting
  • Workforce Management
  • Classroom management
  • Lesson planning
  • Communication skills

Timeline

4th Grade teacher

Great Revelations Academy
08.2024 - 06.2025

Office Manager

Khaizen Trucking LLC
06.2021 - 08.2024

Behavior Technician

Autism Centers of Michigan
10.2019 - 12.2019

Receptionist/Manager

One Step Rehab
11.2015 - 08.2018

Pharmacy Technician

PharmaScript
05.2013 - 10.2015

Volunteer

Community Needs
01.2005 - 08.2019

Bachelor of Arts - Behavioral Sciences

University of Michigan - Dearborn

Pharmacy Tech - Pharmacy Technician

Penn Foster Career School

High School Diploma -

Fordson High School

Master of Science - Integrative And Functional Nutrition

Saybrook University

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