Summary
Overview
Work History
Education
Skills
Timeline
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Dianne Ghaznavi

Rockville,MD

Summary

Dedicated and results-driven Assistant Property Manager with over 6 years of experience in residential property management. Proven expertise in tenant relations, financial oversight, and operational efficiency across multifamily communities exceeding 550 units. Adept at reducing delinquency rates, enhancing occupancy retention, and streamlining property operations. Proficient in industry-standard software including Yardi, RealPage, and MRI.

Overview

8
8
years of professional experience

Work History

Assistant Property Manager

Brookfield Properties LLC
North Bethesda, MD
06.2023 - Current
  • Oversee daily operations of a 550+ unit multifamily community, ensuring high standards of service and resident satisfaction.
  • Implemented proactive rent collection strategies, achieving a 20% reduction in delinquency rates within the first six months.
  • Developed and executed resident retention programs, resulting in an increase in lease renewals year-over-year.
  • Assisted in budget preparation and financial reporting, contributing to accurate forecasting and effective expense management.
  • Coordinated and supervised maintenance activities, ensuring timely resolution of work orders and adherence to property standards.
  • Managed relationships with contractors and service providers, overseeing work to ensure quality and cost-effectiveness.
  • Conducted regular property inspections to ensure compliance with safety regulations and company policies.
  • Utilized property management software (e.g., Yardi) for efficient tracking of leases, payments, and maintenance requests.

Assistant Property Manager

Ram Partners
North Bethesda, MD
04.2022 - 03.2023
  • Completed weekly and monthly variance reports including Accounting Month End, Occupancy Month End, Owner’s Books, and Budget Comparison.
  • Collaborated with attorneys to file suits, writs, and process evictions, ensuring compliance with legal procedures.
  • Processed final account statements, deposit refunds, and monthly write-offs, coordinating with collections as necessary.
  • Developed monthly marketing calendars and office staff schedules; managed mass email communications to residents.
  • Acted as Property Manager during absences, maintaining balanced operations across two properties.
  • Created and processed renewal offers; handled escalations to maintain positive reviews and resident retention.
  • Managed payment processing in collaboration with accounting to ensure financial accuracy.
  • Generated purchase orders and utilized Yardi for payment processing, linking POs to correct GL accounts.
  • Conducted file audits and curb appeal walks with maintenance supervisors to uphold property standards.

Leasing Manager

Greystar Real Estate Partners
Rockville, MD
10.2021 - 04.2022
  • Processed applications, ensuring applicant qualification through rental, employment, and identity verification.
  • Oversaw achievement of revenue, occupancy, resident retention, and leasing goals.
  • Managed a team of leasing professionals, ensuring timely completion of tasks and reports.
  • Implemented merchandising techniques to promote properties and handled escalations to meet retention expectations.
  • Coordinated with maintenance to ensure community and home standards met company expectations.

Leasing Professional

Greystar Real Estate Partners
Eugene, OR
06.2020 - 10.2021
  • Conducted market surveys, renter's insurance audits, and marketing audits.
  • Developed and processed renewal letters; planned monthly resident events.
  • Designed promotional materials using Canva; managed various move-in scenarios including Section-8 Housing.
  • Adapted to remote leasing practices during COVID-19, enhancing customer service and communication.

Leasing Consultant

CTL Management, Inc.
Eugene, OR
04.2017 - 11.2019
  • Created and maintained resident files with legal documentation; ensured compliance with renter’s insurance regulations.
  • Managed data entry, phone communications, and scheduling for resident matters and prospective guests.
  • Oversaw apartment turnover processes, vendor communications, and deposit accounting.
  • Utilized PayScan for rent collection and check processing; adhered to Federal Fair Housing Laws.
  • Marketed vacant apartments via RentCafe and Craigslist; conducted weekly curb appeal assessments.

Education

Maryland Real Estate License -

01.2025

Montgomery College
Rockville, MD
01.2017

Lane Community College
Eugene, OR
01.2016

Skills

  • Property Management Software: Yardi, RealPage, SiteManager, MRI, BlueMoon
  • Financial Management: Budgeting, Variance Reporting, Rent Collection, Accounts Payable/Receivable
  • Tenant Relations: Lease Administration, Conflict Resolution, Resident Retention Strategies
  • Marketing & Leasing: Social Media Advertising, Canva Design, Market Analysis
  • Regulatory Compliance: Fair Housing Laws, Eviction Procedures, File Auditing
  • Technical Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint, Teams)

Timeline

Assistant Property Manager

Brookfield Properties LLC
06.2023 - Current

Assistant Property Manager

Ram Partners
04.2022 - 03.2023

Leasing Manager

Greystar Real Estate Partners
10.2021 - 04.2022

Leasing Professional

Greystar Real Estate Partners
06.2020 - 10.2021

Leasing Consultant

CTL Management, Inc.
04.2017 - 11.2019

Maryland Real Estate License -

Montgomery College

Lane Community College

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Dianne Ghaznavi