Fatemeh Hashem
Summary
Client-focused Leasing Manager with 4 years of experience helping clients find their perfect property and providing top-level customer service to existing residents. Working as the first point of contact for the three resettlement agencies IRC, LSS, and ECDC. Helping refugees with securing housing in the DMV area. Fluent in English, Turkish, and Farsi, with prior experience teaching ESL and working as a secretary.
Overview
8
8
years of professional experience
Work History
Leasing Manager
Parkview Gardens Apartments
Riverdale, Maryland
08.2019 - Current
- Communicate clearly with clients to identify their needs and budget and match to available properties
- Stay up to date on market trends and property values to best assist clients
- Develop positive and trusting relationships with residents by addressing individual needs
- Draft and negotiate rental contracts and relationships, helping refugees with housing needs.
ESL Teacher
Bezmiâlem VALIDE SULTANT SCHOOL
Istanbul, Turkey
01.2017 - 01.2019
- Taught ESL to 75 students per year of diverse cultural backgrounds and ages in an international classroom, focused on grammar, vocabulary, and integrated skills
- Developed the ability to deal with challenging situations in customer service
- Built hiring, interviewing, and training skills during the hiring of replacement
- Handled office invoicing and improved financial understanding
- Became a confident leader and teacher.
Interpreter
Seventh Day Adventist Church
Istanbul, Turkey
01.2017 - 01.2019
- Served as an interpreter for foreign congregation members, translating from English to Farsi and English to Turkish; developed strong public speaking skills.
Secretary
Kayam Dentistry
Tehran, Iran
01.2016 - 01.2017
- Served in a Dental Clinic, making dental schedules and providing customer service.
Education
Associate Degree in General Studies -
PRINCE GEORGE'S COMMUNITY COLLEGE
01.2022
Associate Degree in Communications -
TEHRAN UNIVERSITY
01.2014
MD Real Estate Salesperson -
PRINCE GEORGE'S COMMUNITY COLLEGE
Skills
- Fair Housing Laws Knowledge
- Department Planning
- Resident Relations
- Operational Reporting
- Advertising Expertise
- Event Planning
- Report Writing
- Marketing Expertise
- Leading Meetings
- Maintaining Occupancy Levels
- Clerical Skills
- Telephone Sales
- Tenant Relations
- Department Oversight
- Payment Collection
- Complaints Investigation
- Client Relations
- Market Tracking
- Business Development
- Contract Negotiation
- Maintenance Oversight
- Database Management
- Violation Resolution
- Office Staffing
- Employee Motivation and Guidance
- Capital Projects Management
- Financial Budgeting and Reporting
- Tracking Operating Expenses
- Local and State Laws
- Microsoft Office
Professional Development
Streetwise Partners, a 12-month Workforce Mentoring Program including 13 weeks of professional and soft skill development mentoring and networking and 9 months of follow-up
Timeline
Leasing Manager
Parkview Gardens Apartments
08.2019 - Current
ESL Teacher
Bezmiâlem VALIDE SULTANT SCHOOL
01.2017 - 01.2019
Interpreter
Seventh Day Adventist Church
01.2017 - 01.2019
Secretary
Kayam Dentistry
01.2016 - 01.2017
Associate Degree in General Studies -
PRINCE GEORGE'S COMMUNITY COLLEGE
Associate Degree in Communications -
TEHRAN UNIVERSITY
MD Real Estate Salesperson -
PRINCE GEORGE'S COMMUNITY COLLEGE
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