Fatemeh Soltanian

PHRMACY MANAGER

Walgreens Boots Alliance

07.2002 - 03.2024

Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
Trained pharmacy interns and newly hired pharmacy technicians.
Ordered all pharmacy supplies and kept check on inventory levels.
Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
Collaborated with store manager to maintain daily operations.
Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
Discussed medical histories with patients in effort to provide most effective medical advice.
Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
Recommended OTC devices or medication options to help mitigate individual symptoms.