Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faten Sleem

Fredericksburg,VA

Summary

Ten years of customer service experience with a proven track record of efficiency and excellence. Demonstrated leadership and integrity in various roles, contributing to team success and customer satisfaction. Eager to leverage expertise in store management to drive operational improvements and enhance customer experiences. Committed to continuous learning and skill development to adapt to evolving business needs.

Overview

12
12
years of professional experience

Work History

Hotel Front Desk Supervisor

Hampton Inn By Hilton
Fredericksburg, VA
01.2022 - Current
  • Greeted guests and checked them in and out of the hotel.
  • Provided information about local attractions and events.
  • Answered telephone inquiries from customers in a timely manner.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Authorized payments for services rendered at the front desk.

Property Manager

Sky Management
03.2021 - 10.2021
  • Answered questions from candidates regarding the status of their background check or other aspects of the process.
  • Prepared financial reports using QuickBooks software for management review.
  • Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
  • I answered residents' inquiries regarding billing, leasing, etc. through phone or email.

Front Desk

Comfort inn and Suites
03.2019 - 03.2021
  • Greet guests upon arrival, and provide them with accurate information about the hotel and their reservations.
  • Scheduled shifts for front desk personnel.
  • Conducted regular audits of all front desk operations.
  • Interacted with customers through phone calls and emails to collect payments.

Secretary

USA Tours
10.2017 - 03.2019
  • Proofread documents before submission; corrected any errors found in grammar or punctuation.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Provided administrative support to the Office Manager and other staff members.

Manager

Vito's Pizza and Subs
11.2013 - 10.2017
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Created new menu items based on customer feedback and industry trends.
  • Trained staff on proper hygiene, sanitation, and food handling protocols.
  • Ensured food safety policies and practices in accordance with the local laws.

Education

High school diploma - Accounting and Finance

Sham High School
Lebanon
06.1994

Skills

  • Microsoft Office
  • QuickBooks
  • Cash handling
  • Customer Service
  • Fast-Paced Environment
  • Communication Skills
  • Fast Learner
  • Punctual
  • Bilingual
  • Detail Oriented
  • Organized
  • Front desk operations
  • Conflict resolution
  • Team leadership

Timeline

Hotel Front Desk Supervisor

Hampton Inn By Hilton
01.2022 - Current

Property Manager

Sky Management
03.2021 - 10.2021

Front Desk

Comfort inn and Suites
03.2019 - 03.2021

Secretary

USA Tours
10.2017 - 03.2019

Manager

Vito's Pizza and Subs
11.2013 - 10.2017

High school diploma - Accounting and Finance

Sham High School

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