Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic

Fathi Abdi

Minneapolis,MN

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Security Officer

Allied Universal Security Services
Bloomington, MN
02.2023 - Current
  • Responded to alarms and conducted investigations as required.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Provided escorts for visitors as needed throughout the facility.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Checked for safety hazards and took corrective action when necessary.
  • Confirmed visitor identification prior to granting entry into the building.
  • Maintained accurate logs of all security related activities.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Verified photo IDs and tickets to allow guests passage.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.

Cashier

Sam's Club
Maple Grove, MN
11.2022 - 02.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Performed other duties as assigned by management.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Discounted purchases by scanning and redeeming coupons.
  • Processed refunds for worn, damaged and broken merchandise.

Cashier

Chick-fil-A
Minneapolis, MN
04.2022 - 08.2022
  • Greeted customers and took their orders in a friendly and efficient manner.
  • Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
  • Operated cash register to process customer payments accurately and efficiently.
  • Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
  • Ensured that all food products were prepared fresh daily and stored properly.
  • Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
  • Restocked supplies such as napkins, condiments for the convenience of customers.
  • Provided quality customer service by adhering to company policies and procedures.
  • Received deliveries from vendors including checking off invoices against actual merchandise received.
  • Scrubbed and polished counters to remove debris and food.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.

Cashier

Old Navy
Bloomington, MN
01.2022 - 04.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Discounted purchases by scanning and redeeming coupons.
  • Helped with purchases and signed customers up for rewards program.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Worked closely with front-end staff to assist customers.
  • Helped customers find specific products, answered questions and offered product advice.

Cashier

Shake Shack
Bloomington, MN
05.2021 - 10.2021
  • Greeted customers and provided friendly customer service.
  • Processed payments, gave change and issued receipts for orders.
  • Operated cash registers, credit card machines and other related equipment accurately.
  • Maintained cleanliness of work area throughout shift.
  • Stocked shelves with food items and supplies as needed.
  • Organized order taking station to ensure efficient workflow.
  • Answered customer inquiries regarding menu items, prices, promotions and special offers.
  • Assisted in preparing food items such as sandwiches or salads when necessary.
  • Rotated stock to ensure freshness of products.
  • Provided assistance with catering orders when needed.
  • Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
  • Counted and balanced cashier drawers.
  • Scanned items and checked pricing on cash register for accuracy.

Education

Some College (No Degree) - Nursing

Normandale Community College
Minneapolis, MN

Skills

  • CCTV Surveillance
  • Emergency Response
  • Stationary Surveillance
  • Document Management
  • Emergency Management
  • Interpretation Skills
  • Cultural Understanding
  • Customer Service
  • Time Management Skills
  • Computer Skills
  • Excellent Communication
  • Recordkeeping Skills
  • Problem-Solving Aptitude
  • Interpersonal Communication
  • Effective Communication
  • Attention to Detail
  • Multitasking
  • Problem-Solving
  • Teamwork and Collaboration
  • Active Listening
  • Self Motivation
  • Team Building
  • Adaptability and Flexibility
  • Goal Setting
  • Report Writing

Languages

English
Native/ Bilingual
Somali
Full Professional
Arabic
Limited

Certification

  • CNA Certificate

Affiliations

  • Cultural dancer
  • Soccer player
  • streamer
  • Futsal coach
  • Dance teacher

Timeline

Security Officer

Allied Universal Security Services
02.2023 - Current

Cashier

Sam's Club
11.2022 - 02.2023

Cashier

Chick-fil-A
04.2022 - 08.2022

Cashier

Old Navy
01.2022 - 04.2022

Cashier

Shake Shack
05.2021 - 10.2021

Some College (No Degree) - Nursing

Normandale Community College
Fathi Abdi