Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
Bloomington, MN
02.2023 - Current
Responded to alarms and conducted investigations as required.
Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Provided escorts for visitors as needed throughout the facility.
Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Monitored surveillance cameras and responded to suspicious activity.
Checked for safety hazards and took corrective action when necessary.
Confirmed visitor identification prior to granting entry into the building.
Maintained accurate logs of all security related activities.
Participated in training sessions to stay up-to-date on current security trends and best practices.
Provided assistance to other departments as needed such as deliveries from vendors or contractors.
Verified photo IDs and tickets to allow guests passage.
Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
Cashier
Sam's Club
Maple Grove, MN
11.2022 - 02.2023
Greeted customers and answered any questions they had about the store's products and services.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Stocked shelves with merchandise when needed.
Answered customer inquiries regarding store policies and procedures.
Processed returns and exchanges of merchandise in accordance with store policies.
Conducted price checks for special orders or discounts as requested by customers.
Assisted customers over the phone regarding store operations, product information and order placement.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Performed other duties as assigned by management.
Trained new team members in cash register operation, stock procedures and customer services.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Discounted purchases by scanning and redeeming coupons.
Processed refunds for worn, damaged and broken merchandise.
Cashier
Chick-fil-A
Minneapolis, MN
04.2022 - 08.2022
Greeted customers and took their orders in a friendly and efficient manner.
Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
Operated cash register to process customer payments accurately and efficiently.
Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
Ensured that all food products were prepared fresh daily and stored properly.
Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
Restocked supplies such as napkins, condiments for the convenience of customers.
Provided quality customer service by adhering to company policies and procedures.
Received deliveries from vendors including checking off invoices against actual merchandise received.
Scrubbed and polished counters to remove debris and food.
Welcomed and thanked guests to demonstrate appreciation for patronage.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Cashier
Old Navy
Bloomington, MN
01.2022 - 04.2022
Greeted customers and answered any questions they had about the store's products and services.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Issued receipts, refunds, credits or change due to customers.
Stocked shelves with merchandise when needed.
Answered customer inquiries regarding store policies and procedures.
Processed returns and exchanges of merchandise in accordance with store policies.
Balanced daily transactions on a computerized point-of-sale system.
Conducted price checks for special orders or discounts as requested by customers.
Discounted purchases by scanning and redeeming coupons.
Helped with purchases and signed customers up for rewards program.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Answered product questions with up-to-date knowledge of sales and store promotions.
Worked closely with front-end staff to assist customers.
Helped customers find specific products, answered questions and offered product advice.
Cashier
Shake Shack
Bloomington, MN
05.2021 - 10.2021
Greeted customers and provided friendly customer service.
Processed payments, gave change and issued receipts for orders.
Operated cash registers, credit card machines and other related equipment accurately.
Maintained cleanliness of work area throughout shift.
Stocked shelves with food items and supplies as needed.
Organized order taking station to ensure efficient workflow.
Answered customer inquiries regarding menu items, prices, promotions and special offers.
Assisted in preparing food items such as sandwiches or salads when necessary.
Rotated stock to ensure freshness of products.
Provided assistance with catering orders when needed.
Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
Counted and balanced cashier drawers.
Scanned items and checked pricing on cash register for accuracy.