Fathiat Eleshin
Newark
Summary
Dedicated and compassionate Licensed Practical Nurse with hands-on clinical experience and strong academic foundation in long-term care and acute care. Eager to contribute to a healthcare team focused on delivering high-quality patient care.
Honored with the clinical excellence certificate on graduation, acknowledging superior clinical judgment, professionalism,excellence in hands on patient care, and commitment to high standards in nursing practice.
Overview
1
1
Certification
Work History
Customer Service Representative
Maximus Health Services
2023 - 2025
- Resolved customer inquiries efficiently via phone and email communication.
- Provided accurate information about health services and benefits to clients.
- Documented customer interactions in CRM system for tracking and follow-up.
- Collaborated with team members to enhance service delivery processes.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sales Associate
Hiqmat Beauty Supply Chicago
06.2018 - 2019
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of current promotions, policies, and procedures to provide accurate information.
- Processed transactions efficiently using point-of-sale systems to ensure smooth customer checkouts.
- Collaborated with team members to achieve sales goals and improve overall store performance.
- Organized merchandise displays to attract customer attention and drive sales initiatives.
- Conducted inventory checks regularly to maintain stock levels and minimize discrepancies.
- Trained new associates on sales techniques and customer service best practices for improved team performance.
- Handled customer feedback and resolved issues promptly to ensure satisfaction and foster loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Patient Service Representative
Mount Sinai
2020 - 2022
- Facilitated patient check-in and registration processes to enhance workflow efficiency.
- Managed appointment scheduling using electronic health record systems to optimize patient access.
- Addressed patient inquiries promptly, ensuring clarity in service offerings and procedures.
- Collaborated with healthcare teams to streamline communication regarding patient needs and services.
- Maintained up-to-date knowledge of healthcare regulations and policies for compliance purposes.
- Resolved patient complaints effectively, improving overall satisfaction ratings within the service area.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Resolved customer complaints using established follow-up procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Education
Licensed Practical Nursing (LPN) Program -
Essex County College
West Essex County, NJ08.2025
Skills
- Patient-Centered Care
- Vital Signs & Documentation
- Medication Administration
- EMR Systems
- Team Collaboration
- Infection Control Practices
- Cultural Sensitivity and Communication
Certification
- Basic Life Support (BLS) – American Heart Association
- CPR Certified
- HIPAA & OSHA Training (through Essex County College)
WORK AUTHORIZATION
I am authorized to work in the following countries: .United States
Timeline
Sales Associate
Hiqmat Beauty Supply Chicago
06.2018 - 2019
Customer Service Representative
Maximus Health Services
2023 - 2025
Patient Service Representative
Mount Sinai
2020 - 2022
Licensed Practical Nursing (LPN) Program -
Essex County College