Summary
Overview
Work History
Education
Skills
Awards
WORK AUTHORIZATION
Timeline
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Fathima Sageer

Dublin,CA

Summary

Driven Technical Program Manager with over 5 years of Program/Project Management experience and a total of 15+ years in software development. Proven track record in leading large-scale software system projects, including a compliance-driven initiative with a budget of $1M, directly reporting to the Chief Operating Officer. Adept at fostering cross-functional collaboration and implementing effective solutions that enhance operational efficiency.

Overview

18
18
years of professional experience

Work History

Technical Program Manager

IBM Inc.
09.2023 - Current
  • Company Overview: Elevance Health Inc. (formerly Anthem, Inc.) is a leading American health insurance provider serving over 100 million people across 14 states. IBM delivers software services to Elevance Health on several platforms.
  • Lead a core team of 20+ members managing critical change requests and enhancements based on audit findings and mandates for Large Group Claims system for Elevance Health Inc
  • Collaborate with cross-functional teams to ensure seamless integration and timely delivery
  • Develop project scopes, budgets, and requirements while maintaining compliance
  • Enhance claim adjudication rates by 2% through effective issue resolution and audit remediation
  • Implement Agile Scrum practices, boosting overall delivery efficiency

Technical Program Manager

Elevance Health Inc.
01.2021 - 09.2023
  • Delivered a critical compliance-driven project ahead of schedule, improving claim processing for approximately 150,000 claims monthly
  • Managed integration across 57 application functional areas, leading a team of 45 engineers and coordinating with over 300 engineers organization-wide
  • Engaged with the COO for progress reporting, assisted in mitigating customer concerns and addressing audit compliance issues

Technical Project Manager

Elevance Health Inc.
02.2018 - 01.2021
  • Oversaw essential applications for tablebase data management and letter writing, for which application software were provisioned through external vendors DataKinetics Ltd and Papyrus Software respectively; ensuring system stability and support
  • Negotiated maintenance contracts thereby reducing annual maintenance costs
  • Costs were reduced by 20% by proposing reduction in user count and increasing the CPU utilization for active users based on weekly statistics
  • Played a critical role in introducing vendor add-on software (VTS Manager) that reduced data integrity issues by 40%
  • Led the migration of legacy applications to the cloud, collaborating with McKinsey on vendor selection

System Analyst Manager

Elevance Health Inc.
03.2015 - 02.2018
  • Directed production support for CA & NY State claims application teams, ensured platform stability and availability, managed system upgrades, disaster recovery testing, and business continuity planning
  • Managed business relationships across interfacing applications, handled responses and remediations for critical audits, reduced Security Exceptions by 50%
  • Facilitated design and code reviews, ensuring adherence to technical standards and swift outage resolutions
  • Interfacing with Technology Operations Center (TOC), Incident Management, Infrastructure and Applications support teams to facilitate resolution for high severity outages(P1/P2) within the defined SLA period
  • Assisted in planning & execution of system critical software upgrades that reverberate across applications
  • Led Provide Datacenter migrations and Mainframe to Cloud migration initiatives

System Analyst Lead

UST Global
04.2013 - 03.2015
  • Led system engineering for individual and small business groups including cancellation, reinstatement, re-enrollment, ID card generation, letter generation and feed management as part of Obamacare implementation
  • Managed critical change requests and ensured timely task completion throughout the project lifecycle, proactively addressing normal and ad-hoc business requests and escalations

Senior System Lead

IBM Global Services
01.2010 - 04.2013

Senior Software Engineer

UST Global
03.2007 - 01.2010

Education

Bachelor of Technology - Electronics & Communication

Calicut University

Skills

  • Digital & Cloud Transformation
  • Leadership & Team Management
  • Cross-Functional Collaboration
  • Agile Methodologies (Scrum, Kanban)
  • Software Architecture
  • ServiceNow
  • Healthcare Domain Expertise
  • JIRA
  • Technical Problem Solving
  • Confluence
  • Healthcare Project Management (Pharmacy, Membership, Provider, Claims)
  • Tableau

Awards

  • Elevance Health, Special Bonus & Shout-out for successful project implementation impacting 50+ functional areas within 10 months, 2023
  • Elevance Health, Best Idea Award from Senior leadership, 2020
  • UST Global, Award of recognition for dedication and hardwork, 2009

WORK AUTHORIZATION

GREEN CARD

Timeline

Technical Program Manager

IBM Inc.
09.2023 - Current

Technical Program Manager

Elevance Health Inc.
01.2021 - 09.2023

Technical Project Manager

Elevance Health Inc.
02.2018 - 01.2021

System Analyst Manager

Elevance Health Inc.
03.2015 - 02.2018

System Analyst Lead

UST Global
04.2013 - 03.2015

Senior System Lead

IBM Global Services
01.2010 - 04.2013

Senior Software Engineer

UST Global
03.2007 - 01.2010

Bachelor of Technology - Electronics & Communication

Calicut University

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Fathima Sageer