Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Fathiyyah Madyun

Somerset,NJ

Summary

Optical management professional with strong background in overseeing optical operations and ensuring customer satisfaction. Skilled in staff training, inventory control, and implementing effective sales strategies. Strong focus on team collaboration and achieving results, adapting to changing needs seamlessly. Overseeing the Optical Apprenticeship Program and personally training Apprentices, along with Costco's support and resources, I was able to promote one of our Apprentices to a full time Licensed Optician role.


Precise and dedicated Optical Manager with background hiring, guiding and supervising staff. Talented at leading by example when working directly with customers. Expert at offering helpful feedback based on employee performance to boost customer service ratings.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Licensed Optician

Costco
05.2023 - Current
  • Contributed to a positive work environment by collaborating effectively with team members and demonstrating strong problem-solving abilities.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Confirmed quality control standards were met for all eyewear and contact lenses.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
  • Participated in continuing education opportunities to stay current on industry trends, advancements in technology, and emerging best practices.
  • Resolved customer complaints professionally and effectively to maintain positive client relationships.
  • Increased sales through expert knowledge of lens types, materials, and coatings for various customer needs.
  • Conducted regular inspections of display cases to keep them clean and organized at all times for optimal presentation of merchandise.
  • Ensured compliance with state regulations by maintaining up-to-date licensure as a Licensed Optician.

Optical Manager/Licensed Optician

Coscto
08.2016 - 05.2023
  • Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
  • Boosted team engagement and workplace satisfaction using managerial and motivational skills.
  • Collaborated with store manager to plan staff schedules and determine hiring needs.
  • Managed and trained a team of opticians, ensuring high levels of product knowledge and customer service skills.
  • Conducted regular performance evaluations for staff members, fostering professional growth and development within the team.
  • Ensured compliance with state licensing requirements, maintaining accurate records and documentation as needed.
  • Implemented efficient inventory management systems, reducing overhead costs and ensuring optimal stock levels.
  • Resolved escalated customer issues promptly and professionally, maintaining a positive brand reputation within the community.
  • Coordinated staff schedules to maintain adequate coverage during peak hours, ensuring prompt and efficient service for all patients.
  • Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
  • Improved customer satisfaction by providing personalized optical solutions and high-quality customer service.
  • Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
  • Simultaneously performed all duties of a Licensed Optician.

Licensed Optician

Costco
07.2014 - 08.2016
  • Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
  • Conducted regular inspections of display cases to keep them clean and organized at all times for optimal presentation of merchandise.
  • Ensured compliance with state regulations by maintaining up-to-date licensure as a Licensed Optician.
  • Collaborated with the optometrist to create a seamless experience for patients during eye exams and prescription updates.
  • Resolved customer complaints professionally and effectively to maintain positive client relationships.
  • Increased sales through expert knowledge of lens types, materials, and coatings for various customer needs.
  • Exceeded sales targets consistently by utilizing excellent communication skills and product knowledge expertise when assisting customers.
  • Trained new employees on industry best practices, company policies, and equipment operation to maintain a high standard of service.
  • Managed inventory levels to ensure adequate stock of lenses, frames, contact lenses, and accessories.
  • Contributed to a positive work environment by collaborating effectively with team members and demonstrating strong problem-solving abilities.
  • Educated patients on proper eyewear usage and maintenance, ensuring long-lasting functionality of glasses.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.

Optical Manager/Licensed Optician

Walmart
06.2006 - 07.2014
  • Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
  • Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
  • Boosted team engagement and workplace satisfaction using managerial and motivational skills.
  • Checked finished eye wear to maintain optical standards, customer requirements and special requests.
  • Collaborated with store manager to plan staff schedules and determine hiring needs.
  • Explained prescriptions, optical terminology and products to customers.
  • Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
  • Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
  • Established an effective referral network among local eye care professionals, positioning our clinic as a preferred destination for optical services.
  • Optimized store layout for improved visual merchandising, leading to increased foot traffic and higher sales conversion rates.
  • Resolved escalated customer issues promptly and professionally, maintaining a positive brand reputation within the community.
  • Developed strong relationships with eye care professionals to promote collaborative care for patients.
  • Ensured compliance with state licensing requirements, maintaining accurate records and documentation as needed.
  • Proactively addressed any health or safety concerns within the optical department, maintaining a clean and safe environment for both staff and patients.
  • Conducted regular performance evaluations for staff members, fostering professional growth and development within the team.
  • Coordinated staff schedules to maintain adequate coverage during peak hours, ensuring prompt and efficient service for all patients.
  • Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
  • Improved customer satisfaction by providing personalized optical solutions and high-quality customer service.
  • Supported practice growth through participation in local community events such as health fairs or vision screenings.
  • Managed and trained a team of opticians, ensuring high levels of product knowledge and customer service skills.
  • Minimized wait times for customers by efficiently managing appointments and walk-ins with a well-organized schedule.
  • Simultaneously performed all Licensed Optician duties.

Education

High School Diploma -

Malcolm X Shabazz
Newark

Associate of Applied Science - Ophthalmic Dispensing

Essex County College
Newark, NJ

Skills

  • Seamless Management of Team of Licensed Opticians and Optical Apprentices
  • Teamwork, Collaboration, Problem Solving and Excellent Communication
  • Time Management, Detail Oriented and Organizational Skills
  • Excellent Multitasking Skillset
  • Critical Thinking, Listening Skills, Adaptability and Flexibility
  • Professional ethics and Interpersonal Skills
  • HIPAA Compliance and Insurance Verification
  • Optical Equipment Maintenance and Quality Inspections
  • Prescription Interpretation

Certification

  • Licensed Dispensing Optician (LDO) - New Jersey State Board of Ophthalmic Dispensers and Technicians
  • License #: TD-3434 Presently Active

Timeline

Licensed Optician

Costco
05.2023 - Current

Optical Manager/Licensed Optician

Coscto
08.2016 - 05.2023

Licensed Optician

Costco
07.2014 - 08.2016

Optical Manager/Licensed Optician

Walmart
06.2006 - 07.2014

High School Diploma -

Malcolm X Shabazz

Associate of Applied Science - Ophthalmic Dispensing

Essex County College

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Fathiyyah Madyun