Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
BusinessAnalyst

Fatia Johnson-Spraggins

Rochester,NY

Summary

Dynamic customer service professional with a proven track record, excelling in complaint handling and active listening. Skilled in data entry and technical support. Consistently enhanced customer satisfaction and loyalty, resolving issues efficiently and driving sales growth through effective communication and problem resolution strategies.

Customer service experience ranges from retail management to utility billing and managing various customer accounts.

Overview

18
18
years of professional experience

Work History

Customer Sales Associate

Walmart
05.2025 - Current
  • Assisted customers in selecting products based on needs and preferences.
  • Processed transactions efficiently using point-of-sale systems.
  • Maintained knowledge of current promotions and product offerings.
  • Provided exceptional customer service to enhance shopping experience.

Customer Service Representative

American Kennel Club
06.2017 - 11.2022
  • Provided product information and support, guiding customers in making informed purchase decisions.
  • Managed escalated complaints effectively, demonstrating strong conflict resolution skills.
  • Adapted quickly to changes in procedures and technology, maintaining high performance standards under pressure.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

TOS Systems
09.2012 - 06.2016
  • Resolved customer inquiries about utility bill through multiple channels, ensuring timely and accurate responses.
  • Assisted in troubleshooting technical issues, improving customer satisfaction and retention.
  • Documented customer interactions using CRM software to maintain detailed records and streamline communication.
  • Collaborated with team members to enhance service delivery processes and improve overall efficiency.

Sales Manager

Genesco
06.2007 - 11.2011
  • Developed and implemented effective sales strategies to enhance revenue growth.
  • Trained and mentored team members to improve performance and customer engagement.
  • Analyzed sales data to identify trends and adjust tactics for increased profitability.
  • Collaborated with marketing to optimize promotional campaigns and drive foot traffic.
  • Established strong relationships with customers to maximize retention and satisfaction.
  • Led weekly team meetings to discuss goals, challenges, and best practices in sales techniques.
  • Managed inventory levels to align stock availability with anticipated demand patterns.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Responsible for opening paperwork and handling cash deposits.

Education

High School Diploma - N/A

Leesville Road High School
Raleigh, NC
06.2007

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Professional telephone demeanor
  • Microsoft outlook
  • Follow-up skills
  • Call management
  • Order processing
  • Prioritization
  • Technical support
  • Live chat support

Work Preference

Work Type

Full TimePart Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceHealthcare benefitsPaid time offWork from home option4-day work weekPersonal development programsCompany Culture401k matchPaid sick leave

Timeline

Customer Sales Associate

Walmart
05.2025 - Current

Customer Service Representative

American Kennel Club
06.2017 - 11.2022

Customer Service Representative

TOS Systems
09.2012 - 06.2016

Sales Manager

Genesco
06.2007 - 11.2011

High School Diploma - N/A

Leesville Road High School

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