Fatiha Sahyane
16036 Ozark Ave Tinley Park,IL
Summary
Associate with four years of experience as a front desk assistant and nearly two years at Amazon across two departments. Proven track record of dependability and timely task completion. Strong organizational skills and attention to detail. Committed to delivering high-quality service and support.
Overview
8
8
years of professional experience
Work History
Associate
Amazon Fulfillment Center
Matteson, Illinois
10.2023 - Current
- I started as an Associate in the pick department; we pick products and items from pods for customer orders.
- Maintained high rates most of the time.
- I moved to the ICQA department and learned all three counts: simple bin count, cycle count, and simple record count.
- I perform simple bin counts, cycle counts, and simple record counts to ensure the accuracy of inventory levels, and all items in the bin are accounted for.
- Complete piles duty accurately and efficiently.
- I address and resolve issues that arise during my shift as a problem-solver.
- I handle damaged packages due to spills or powders.
- I work on Andons and CDCs. For example, I print new labels if the original is damaged or the item is unscannable. I try to fix damaged items; if not, I remove them from the bin and send them to Damageland. I create ISS tickets if an item has a wrong title, links to the wrong barcode, needs an image update, has multiple scannable barcodes, and more.
- We also support the Pick Department by helping with clearing empty totes virtually, if items are attached to them, using the toolkit and the delete app.
- I was recently promoted as a Process Guide.
- I support the ICQA leadership by guiding associates on daily tasks, SOP adherence, and process improvements.
- Act as a subject matter expert for ICQA functions, such as bin audits, cycle counts, problem solving, and research tasks.
- Provide on-the-floor training, ASIN progression audits, and coaching to associates.
- Monitor workflow and labor allocation, making real-time adjustments to meet volume goals.
- Partner with PA/AMs to identify trends, escalate issues, and drive root cause analysis for inventory defects.
- Ensure safety standards are followed during all ICQA.
Student Employee
Oakton College
Des Plaines, Illinois
09.2017 - 07.2025
- At Oakton College, I worked at the Learning Center and the Student Financial Assistance Department.
- Scheduled tutoring appointments to ensure students received necessary assistance.
- Answered phone calls promptly, addressing student inquiries effectively.
- Completed daily special projects assigned by office coordinator to support department goals.
- Provided support at campus events to boost student engagement and participation.
- Managed front desk operations, greeting visitors and responding to inquiries efficiently.
- Maintained inventory of educational materials for optimal resource availability.
- Organized student records and documentation to enhance accessibility and compliance.
- Assisted students with financial aid applications and eligibility requirements.
- Coordinated communication between students and financial aid advisors.
- Assisted with training new student employees.
Receptionist
America's Best Contact and Eyeglasses
Hodgkins, IL
12.2021 - 08.2022
- Greeted customers warmly upon arrival at the optical retail store.
- Managed phone calls and scheduled appointments for eye exams and consultations.
- Assisted customers in selecting eyewear based on preferences and needs.
- Handled inquiries about products, services, and insurance coverage effectively.
- Coordinated with optometrists to ensure timely patient flow throughout the day.
- Performed clerical duties such as filing, photocopying, and faxing.
- Assisted with training new receptionists.
Education
Associate of Arts - Graphic Design
Oakton College
Des Plaines, IL05-2020
Skills
- Problem solving
- Time management
- Computer skills
- Multitasking
- Teamwork
- Attention to detail
- Highly organized
- Excel
- Microsoft Power Point
Languages
English
Full Professional
Arabic
Native/ Bilingual
French
Limited
Accomplishments
- Awarded with the Academic Achievement in Psychology.
- Awarded with the Oakton College president's Scholar in recognition of academic achievement five times.
- Awarded with Leadership pins from America's Best Contacts and Eyeglasses.
- Awarded with Caught Working Safe certificate from Amazon Fulfillment center.
Timeline
Associate
Amazon Fulfillment Center
10.2023 - Current
Receptionist
America's Best Contact and Eyeglasses
12.2021 - 08.2022
Student Employee
Oakton College
09.2017 - 07.2025
Associate of Arts - Graphic Design
Oakton College