Summary
Overview
Work History
Education
Skills
Timeline
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FATIMA NICHOLS-PONZO

Summary

  • Currently a senior at Cabrini University graduating May 2023. I am studying criminology and is determined to deliver a creative, critical, calm under pressure with ability to work independently with team's, and demanding professionalism with the ability to guide individuals in the right direction to a successful path and be the best they could possibly be. I am looking to work under challenging and stressful environments, using environmental, communication, writing and computer skills.
  • Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
  • Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Caregiver

Help At Home Senior Care
05.2022 - 12.2022
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Prepared food and meals
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Maintained frequent supervision of residents unable to call for assistance.

Supervisor

CVS
09.2021 - 03.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.

Tech Support

Asurion Insurance Services
05.2020 - 08.2020
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Configured hardware, devices and software to set up work stations for employees.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Retail Assistant

Bed Bath & Beyond
10.2019 - 12.2019
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Retail Assistant

Primark
09.2017 - 12.2018
  • Helped customers complete purchases, locate items and join reward programs.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

Education

Bachelor of Arts -

Cabrini University
Wayne, PA
05.2023

High School Diploma -

Mastery Charter School
Philadelphia, PA
06.2019

Skills

  • Patient and Caregiver Education
  • Direct Patient Care
  • Behavior Redirection
  • Case Management
  • Grocery Shopping
  • ADLs Assistance
  • Household Chores
  • Medication Administration
  • Medical Reminders
  • Meal Planning and Preparation
  • Companionship and Emotional Support
  • Patient Care
  • Time Management
  • First Aid and Safety
  • Client Documentation
  • Activities of Daily Living Assistance
  • Respectful and Compassionate
  • Dependable and Responsible
  • Complex Problem-Solving
  • Community Activities
  • Resident Empowerment
  • Verbal and Written Communication Skills
  • Multitasking and Organization
  • COVID-19 Safety Policies
  • Strong Ethics
  • Status Updates
  • Medication and Appointment Reminders
  • Client Transportation
  • Laptop and Tablet Operation
  • Running Errands
  • Promotional Support
  • Attentive to People
  • Cook Healthy Meals
  • Sanitizing Surfaces
  • Remote Video Conferencing
  • Communication Assistance
  • Continuous Development
  • Positive Reinforcement Methods
  • First Aid Certification
  • Clean Living Spaces
  • Caregiver and Family Support
  • Priority Management
  • Department Organization
  • Cargo and Freight
  • Inventory Oversight
  • Staff Discipline
  • Employee Presentations
  • Player Engagement
  • Safe Work Methods
  • Training and Development
  • Job Assignments
  • Team Assignments
  • Resolving Complaints
  • Performance Tracking and Evaluations
  • Supervising Employees
  • Google Docs
  • Employee Coaching and Mentoring
  • Payment Processing
  • Persuasive Selling
  • Providing Feedback
  • Customer Assistance
  • Retail Transactions Processing
  • Cash Register Operation
  • Credit and Cash Transactions
  • Retail Effectiveness
  • Strong Communication and Interpersonal Skills
  • Dispute Mediation
  • Telephone Answering
  • Ability to Lift 40 Pounds
  • Safety and Cleanliness Standards
  • Lead Mining
  • Available Nights, Weekends and Holidays
  • Issue Resolution
  • Administrative Support
  • Application Reviews
  • Mobility Devices
  • Technical Installations
  • Patient Information
  • Software and Hardware Issues
  • System Maintenance and Repair
  • Eligibility Requirements
  • Office Support
  • Organizational Skills
  • Customer Satisfaction
  • Microsoft Office

Timeline

Caregiver

Help At Home Senior Care
05.2022 - 12.2022

Supervisor

CVS
09.2021 - 03.2022

Tech Support

Asurion Insurance Services
05.2020 - 08.2020

Retail Assistant

Bed Bath & Beyond
10.2019 - 12.2019

Retail Assistant

Primark
09.2017 - 12.2018

Bachelor of Arts -

Cabrini University

High School Diploma -

Mastery Charter School

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FATIMA NICHOLS-PONZO