Summary
Overview
Work History
Education
Skills
Military Service
Assessments
Work Preference
Languages
Timeline
Generic

Fatima Abdelmageed

Jamesville,NY

Summary

Fluent in Arabic and English with a keen eye for detail and strong leadership skills. Collaborative nature enables effective work with administration, thriving in independent and team-oriented environments. Dedicated perfectionist committed to delivering exceptional results. Open to relocation anywhere and authorized to work in the US for any employer.

Overview

9
9
years of professional experience

Work History

Family Caregiver

Self-Employed
10.2023 - 09.2024
  • Completed family members' care, including daily help with mobility, personal cleanliness, and medicine administration
  • Arranged and attended medical visits, making sure that treatment plans were followed and that there was good communication between the patient and the medical staff
  • Oversaw domestic duties, encompassing meal planning, tidying, and financial planning
  • Provided company along with emotional support, creating a loving and supportive atmosphere
  • Created and carried out treatment plans that were customized for each patient, exhibiting flexibility and problem-solving abilities
  • Throughout the last year I have gained proficiency in my flexibility and adaptability to the needs of those around me and I am beyond grateful for this experience.
  • Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
  • Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
  • Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.

Logistics Specialist

United States Army Reserve
08.2021 - 08.2024
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Managed inventory levels for optimal cost savings and minimal stockouts.
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
  • Tracked supply, equipment and product inventory quantities to maintain necessary levels.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
  • Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
  • Verified transactions, product orders, and shipping dates and entered information into databases and reports.
  • Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
  • Tracked and managed transfer paperwork such as packing lists.
  • Issued timely and accurate responses to both internal and external inquiries.
  • Lead a team responsible for managing imports/exports documentation process ensuring timely and accurate completion of all shipping documents.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Conducted comprehensive audits of logistics processes to identify areas for improvement and cost reduction opportunities.
  • Built long-term relationships due to prompt and courteous service.
  • Validated inventory levels and updated systems using handheld devices.
  • Streamlined warehouse operations, resulting in reduced labor and increased productivity.
  • Tracked orders and notified customers of status or potential delays.
  • Developed strategies to optimize utilization of available resources.
  • Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Prepared and presented reports to management on logistics performance.

Production Supervisor

Upstate Niagara Cooperative
03.2022 - 10.2023
  • Follows and maintains Safety - Security - Food Safety rules and regulations at all times
  • Follows and enforcing at all time GMP's
  • Walks through the Plant, insuring satisfactory work conditions, Safety-Security environment and timely finish of daily work requirements (finish-scheduled production, load-out, Sanitation and housekeeping duties)
  • Complete all shift corrections and changes, especially product subs and load out issues
  • Responsible for employees breaks and lunches
  • Responsible for receiving and storage of all products into the cooler (warehouse)
  • Responsible for communication with other Plants or customers
  • Maintaining the cleanliness of all-working areas (inside-outside)
  • Completes daily proper shift paperwork
  • Checks load out activities and receiving products in the New Cooler
  • Responsible for the quality set up BI products for all routes
  • Responsible for the third shift employees training program, OT and their needs
  • Per the Plant QC manager's Master Sanitation Program and daily-weekly-monthly Sanitation work duties schedule, responsible for Sanitation of the all Plant equipment, daily clean up of all production storage areas (floors, walls, ceiling)
  • Daily checks (especially Saturday) Production charts, CIP-titration , clean up procedures, cream temperature, raw milk silos and do swabs
  • Housekeeping: daily responsibility for cleanliness of the Pasteurizing room, Bottling room, BM, CD and the New Cooler
  • Responsible for daily jug-inventory and delivery jugs to Buffalo
  • Daily communication with all Buffalo BI drivers
  • Attends scheduled monthly Safety-Security meeting
  • Must apply all HACCP principals
  • Organizing, leading and finishing any other duties assigned by: Superintendent, Cooler Manager or QC Manager.
  • Resolved issues quickly to maintain productivity goals.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Pharmacy Technician

Rochester General Hospital
02.2022 - 03.2022
  • Respond to nurse phone calls, prepare medication orders, accurately deliver meds to Omni cells including nurses and restock medications as necessary.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.

FedEx Package Handler

FedEx Ground
05.2021 - 08.2021
  • Directly responsible for ensuring that the packages are delivered to the right destination, responsible for sorting and routing packages to the right dock along with other package transportation needs.
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.

Call Center Agent

Spectrum
10.2020 - 05.2021
  • Answers call for video and internet repair issues and address customer's needs and complaints with products or services
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
  • Resolving issues and offering self-help options and sending out technicians to ensure issues are completely resolved for customers experiencing intermittent issues.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.

Pharmacy Technician

WALMART PHARAMCY
04.2018 - 05.2021
  • Completes work assignments and priorities
  • Complies with company policies, procedures, and standards of ethics and integrity
  • Ensures fulfillment of pharmacy prescriptions
  • Maintains and tracks medication inventory
  • Maintains automated medication counting machines
  • Processes insurance rejection claims.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.

Cashier

WALMART
06.2017 - 03.2018
  • Smile, greet, and thank customers with a positive attitude
  • Stand for long periods of time while checking out customers quickly and accurately
  • Keep my area clean and presentable
  • Answer customer questions and help them with their needs
  • Be available to assist associates across the store as needed.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Teacher Assistant

REBORN KUWAIT ACADEMY
10.2016 - 03.2017
  • Taught daily living skills to 4 & 5 year old children with special needs
  • Taught Arabic and English
  • Assisted in Occupational and physical therapy
  • Tutored 4-9 year old autistic children
  • Completed report cards
  • Daily contact with parents
  • Regular staff meeting and supervision.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Responded to student needs and questions promptly.

Supervisor

ICALL CALL CENTER
03.2016 - 10.2016
  • Monitored agents calls for quality assurance
  • Trained new agents
  • Worked closely with account managers to set team daily, weekly, and monthly goals
  • Monitor work for compliance with goals
  • Lead team meetings for routine reporting, compliance
  • Maintain consistent communication with leadership and employees via email, phone, and meetings.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

Associate's Degree - Science

Monroe Community College
Brighton, NY

High School Diploma -

OACES
Rochester, NY
10.2017

Skills

  • Pharmacy Tech
  • Childcare
  • Experience with Children
  • Arabic
  • Typing
  • Pharmacy Technician Experience
  • Customer Service
  • English
  • Autism Experience
  • Translation
  • Interpretation
  • Customer support
  • Multilingual
  • Tutoring
  • Teaching
  • Google Docs
  • Compounding medications
  • HIPAA
  • Order entry
  • Experience working with students
  • Microsoft Word
  • Microsoft Excel
  • Organizational Skills
  • Communication Skills
  • Medical Terminology
  • Microsoft Office
  • Quality Assurance
  • Data Entry
  • Research
  • Windows
  • Hospital Experience
  • Insurance Verification
  • Time Management
  • Early childhood education
  • Production Management
  • Plant Management
  • Epic
  • Employee Orientation
  • Microsoft Powerpoint (7 years)
  • Microsoft Excel (5 years)
  • SAP
  • Manufacturing
  • Lean
  • Office Management
  • Compassionate Caregiving
  • Transportation Assistance
  • Household Management
  • Emotional Support
  • Meal Preparation
  • Mobility Assistance
  • Multitasking and Organization
  • Dependable and Responsible
  • Verbal and written communication skills
  • Respectful and Compassionate
  • Flexible schedule and availability
  • Medication and Appointment Reminders
  • Elderly Care
  • Documentation
  • Records Maintenance
  • Complex Problem-Solving
  • Problem-Solving
  • Patient Management
  • Incident Reporting
  • Heavy Lifting
  • Relationship Building
  • Patient Companionship

Military Service

Army Reserve, United States, Specialist, 08/01/21, Present, Logistics Specialist: Primarily responsible for supervising and performing management, or warehouse functions in order to maintain equipment records and parts. Establishes and maintains stock records and other documents such as inventory, material control, accounting and supply reports.

Assessments

  • Social media, Proficient, 11/01/21, Knowledge of popular social media platforms, features, and functions
  • Early childhood development, Proficient, 07/01/21, Knowledge of the development of children ages 0-3 and of ways to foster that development
  • Customer service, Proficient, 11/01/21, Identifying and resolving common customer issues
  • Work style: Reliability, Proficient, 12/01/21, Tendency to be reliable, dependable, and act with integrity at work
  • Customer focus & orientation, Proficient, 11/01/21, Responding to customer situations with sensitivity

Work Preference

Work Type

Full Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time offPaid sick leave401k match

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

Family Caregiver

Self-Employed
10.2023 - 09.2024

Production Supervisor

Upstate Niagara Cooperative
03.2022 - 10.2023

Pharmacy Technician

Rochester General Hospital
02.2022 - 03.2022

Logistics Specialist

United States Army Reserve
08.2021 - 08.2024

FedEx Package Handler

FedEx Ground
05.2021 - 08.2021

Call Center Agent

Spectrum
10.2020 - 05.2021

Pharmacy Technician

WALMART PHARAMCY
04.2018 - 05.2021

Cashier

WALMART
06.2017 - 03.2018

Teacher Assistant

REBORN KUWAIT ACADEMY
10.2016 - 03.2017

Supervisor

ICALL CALL CENTER
03.2016 - 10.2016

Associate's Degree - Science

Monroe Community College

High School Diploma -

OACES

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Fatima Abdelmageed