Fatima Ali
Elmont
Summary
Dedicated, motivated, detail oriented team leader driven to operational success and providing clients with exceptional customer service.
Overview
16
16
years of professional experience
Work History
Claims Examiner
Protective Life Insurance Company
11.2021 - Current
- Researched claims and incident information to deliver solutions and resolve problems.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Maintained contact with claimants and policy holders to determine claim status.
- Established productive working relationships with policy holders.
- Maintained claims data in CAPS system.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Claims Service Representative
Geico
02.2020 - Current
- Dedicated Claims Representative, proficient in providing customer service with empathetic, professional and upbeat attitude at all times
- Handles the intake of all auto claims from the first notice of loss, initially gathering loss information and details to help establish an incident report while maintaining an empathetic and professional attitude at all times
- Verify that coverage applies through insurance policy, transfer necessary files to appropriate authority for proper investigation and handling when needed
- Analyze pertinent facts and statements from report to determine liability
- Record data ad statements in reports
- Open any necessary exposures needed to handle claim timely and promptly
- Examine photographs and statements
- E6ciently communicate claims actions will all interested parties
- Evaluate all information to determine how claim should be handled
- Determine next action plan to handle file to closure
- Actively practices in good faith ethics and welcomes e7ective monitoring and coaching to assist in improving e6ciency
Account Manager
24 Hour Locksmith of NY Inc.
02.2015 - 02.2020
- Commercial Accounts Manager overseeing daily operations between vendors and corporate clients
- Exceeded company objectives within first year with e6cient scheduling and execution of jobs
- Managing a portfolio of 30 plus accounts with annual revenue in excess of $700,000
- Supervised on/o7 the field technicians
- Facilitates the seamless transition/details of accounts/jobs to account manager
- Evaluate data pertaining to each job to ensure profitability
- Oversee the flow of cash and structural budget of each job
- Review collection reports to determine the status of collections and the amounts of outstanding balances
- Submit delinquent accounts to attorneys or outside agencies for collections
- Network within communities to find and attract new business
- Specialize in the retention of existing clients and the procurement of new accounts through e7ective customer relation e7orts
Store Manager
Health Nuts Inc.
02.2014 - 05.2015
- Responsible of daily routines of Vitamin Store, Juice Bar/Deli and Grocery
- Oversee daily sales of supplements, groceries, juice bar and deli
- Ordering supplements, groceries, supplies for all aspects of the store
- Receiving shipments, verifying invoices
- Recruit hire and train new employees for all aspects of the store
- Providing exceptional customer service to existing and new customer base
- Sales management at an escalated pace
- Plan, develop or implement warehouse community activities
Store Manager
Vitamin World/NBTY
09.2008 - 01.2014
- Store Manager, responsible for daily routines
- Supervised full time and part time associates in areas of performance, evaluation and training
- Created several market outreach programs with existing and new vendors in and around the community
- Recruited hired and trained new employees in over 10 stores including existing and new stores
- Supervised receiving of shipments and invoice verification
- Succession planning, coaching and motivating sta7, budget planning and operations management
Education
High school or equivalent -
Forest Hills High School
Forest Hills, NYMedical Billing Certification - undefined
Nassau Community College
Westbury, NY09.2008
Skills
- Decision Maker
- Adaptability
- Self - Motivated
- Multi - Tasker
- Excellent Customer Service
- Time Management
- Active Listening
- Liability and coverage
- Coverage analysis
- Disability processing
- Disability claims process
- Data verification
Timeline
Claims Examiner
Protective Life Insurance Company
11.2021 - Current
Claims Service Representative
Geico
02.2020 - Current
Account Manager
24 Hour Locksmith of NY Inc.
02.2015 - 02.2020
Store Manager
Health Nuts Inc.
02.2014 - 05.2015
Store Manager
Vitamin World/NBTY
09.2008 - 01.2014
Medical Billing Certification - undefined
Nassau Community College
High school or equivalent -
Forest Hills High School
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