Fatima Al Maleki
El Cajon,CA
Summary
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Paylow Insurance
10.2022 - Current
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Set up customer payment plans to cover annual policies and renewals.
- Trained new customer service representatives on best practices, policies and procedures.
- Processed and recorded new policies.
Med Tech Manager
Grossmont Gardens
07.2024 - 11.2024
- Improved team productivity by implementing effective communication strategies and fostering a collaborative work environment.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
- Reviewed patient progress to document effects of any prescribed medication.
- Reordered medication to maintain adequate supply.
- Supported patients'' adherence to treatment plans by providing clear instructions, answering questions, and addressing concerns.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Ensured proper disposal of expired or unused medications according to state regulations and facility procedures, maintaining a safe work environment.
Truck Dispatcher/Manager
DGHM Transport
02.2021 - 09.2022
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Received new orders, prepared documentation, and assigned personnel.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Tracked and monitored vehicle performance and maintenance.
Pharmacy Technician Covid Tester
CVS Pharmacy
09.2021 - 01.2022
- Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
- Enhanced infection control practices through rigorous sanitization of screening areas and equipment.
- Oversaw in-person and curbside patient registration and processing.
- Managed patient privacy by securely handling personal information and maintaining strict confidentiality during the screening process.
- Performed basic laboratory tests and collected specimens for further testing.
Optician Technician
West Coast Eye Care
06.2020 - 09.2020
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Assisted in training new optician technicians, fostering a team-oriented work environment focused on quality patient care.
- Played a key role in increasing overall patient retention rates by consistently providing high-quality care and personalized eyewear solutions.
- Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
- Implemented an effective appointment scheduling system to minimize wait times and enhance patient experience.
- Provided exceptional customer service by promptly addressing questions or concerns regarding eyewear purchases or insurance claims.
- Assisted with dilating patients or using eye medications when directed by optometrist.
Pharmacy Technician
Walmart
12.2019 - 03.2020
- Assisted pharmacists in preparing and dispensing prescriptions, ensuring accuracy.
- Organized medication storage areas to maintain cleanliness and order.
- Provided exceptional customer service by answering questions about medications.
- Performed data entry for maintaining accurate patient records.
- Improved customer experience with timely and efficient service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Pharmacy Technician
Edgemoore Hospital
09.2019 - 12.2019
- Assisted pharmacists in preparing and dispensing medications to support patient care.
- Processed prescriptions accurately for efficient pharmacy operations.
- Conducted medication reviews and collaborated with pharmacists to ensure patient safety.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Pharmacy Technician
Walmart
09.2018 - 08.2019
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Pharmacy Technician
Medical Arts Pharmacy
07.2017 - 08.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ03-2025
Pharmacy Technician -
Pima Medical Institute
Chula Vista, CA07-2017
High School Diploma -
Santana Highschool
Santee, CA06-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Confidentiality and HIPAA
- Insurance billing
- Medication dispensing
- Prescription filling
- Insurance verification
- Pharmacy ethics
Certification
- Pharmacy Technician Certification
- CPR/ BLS
Languages
Arabic
Native or Bilingual
Timeline
Med Tech Manager
Grossmont Gardens
07.2024 - 11.2024
Customer Service Representative
Paylow Insurance
10.2022 - Current
Pharmacy Technician Covid Tester
CVS Pharmacy
09.2021 - 01.2022
Truck Dispatcher/Manager
DGHM Transport
02.2021 - 09.2022
Optician Technician
West Coast Eye Care
06.2020 - 09.2020
Pharmacy Technician
Walmart
12.2019 - 03.2020
Pharmacy Technician
Edgemoore Hospital
09.2019 - 12.2019
Pharmacy Technician
Walmart
09.2018 - 08.2019
Pharmacy Technician
Medical Arts Pharmacy
07.2017 - 08.2018
Bachelor of Science - Health Administration
University of Phoenix
Pharmacy Technician -
Pima Medical Institute
High School Diploma -
Santana Highschool
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