FATIMA ARSHAD
Ashburn,VA
Summary
Professional Experience in different environments and platforms including Data Analysis, data warehousing, data modelling, data mapping, data lineage, data profiling, Informatica Data Quality (IDQ), Informatica Data Analyst (IDA), Informatica Power Centre and Client-Server applications in Healthcare Industry.
Expertise in MS SQL Server suite of products like SSRS, SSIS and SSAS of MS SQL Server.
Excellent Knowledge in Electronic Medical Record (EMR) module process flow.
Expertise with Informatica Data Quality (IDQ) toolkit, data cleansing, data matching, data conversion, data profiling, exception management, reporting and monitoring functions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Data Analyst
AGILE IT TECH
08.2023 - 12.2023
- Utilized data visualization tools to effectively communicate business insights.
- Used statistical methods to analyze data and generate useful business reports.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Collaborated with team members to complete large-scale data entry projects in a timely manner.
- Conducted complex data management with SQL server
- Produced monthly reports using advanced excel spreadsheet functions.
- Monitored and optimized SQL server performance.
- Designed visually appealing reports and dashboards using Power BI for informed decision making.
- Improved data visualization quality for clearer insights by utilizing tools liker Power BI.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
Customer Service Specialist
Swissport USA
01.2023 - 10.2023
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Specialist
Dnata Airport Services
08.2020 - 08.2022
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Education
Associate of Science - Computer Science A.S
Northern Virginia Community College
Sterling, VA10.2025
High School Diploma -
Islamic University of Pakistan
Sialkot Punjab08.2015
Skills
- Data Visualization and Presentations
- Data Analysis
- Excel Functions
- SQL
- SQL Databases
- Data Cleaning
Certification
Certified
Certification of data analyst
Job Title
Data Analyst
Company name
Agile IT Tech
Timeline
Data Analyst
AGILE IT TECH
08.2023 - 12.2023
Customer Service Specialist
Swissport USA
01.2023 - 10.2023
Customer Service Specialist
Dnata Airport Services
08.2020 - 08.2022
Associate of Science - Computer Science A.S
Northern Virginia Community College
High School Diploma -
Islamic University of Pakistan
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