Fatima Atwi
Staten Island,NY
Summary
Ambitious candidate seeking an organization where more challenges are expected and a career that would ensure productivity and experience. Excelled in behavior management and organizational skills, significantly improving customer satisfaction. Skilled in both team collaboration and decision-making, ensuring seamless event execution and banking operations.
Overview
2
2
years of professional experience
Work History
Sport Club Limited
Customer Service Represenative
02.2021 - 09.2021
handled customer inquiries and suggestions courteously and professionally.
• Activelv listened to customers. handled concerns auickly and escalated maior
issues to subervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
Wedding Agency - Seasonal
Hostess
09.2017 - 09.2018
Welcoming guests as they arrive and making sure they are comfortable
Helping guests: Guiding guests to their seats, handing them programs, and helping with any special needs
Keeping the event on schedule and handling any unexpected issues
Meeting late arrivals: Welcoming guests who arrive late
Blom Bank S.a.l
intern
02.2017 - 04.2017
Processes deposits and pay out funds in accordance with bank procedures, recording all transactions accurately and balancing each day's operations. Receives cash and checks for deposit, verifies amounts, and looks for check endorsements.
Education
Bachelor In Business Administration - Business Management
10.2017
Institute Graduated - Graphic Design
07.2014
Skills
- Activity Organization
- Positive Reinforcement
- Behavior Management
- Role Modeling
- Teaching techniques
- Recruitment
- Activity Design
- Outdoor Events
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Organizational Skills
- Active Listening
- Relationship Building
- Decision-Making
Languages
English
Full Professional
Arabic
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Reading
Sports
Designs
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
Timeline
Sport Club Limited - Customer Service Represenative
02.2021 - 09.2021
Wedding Agency - Seasonal - Hostess
09.2017 - 09.2018
Blom Bank S.a.l - intern
02.2017 - 04.2017
American University of Culture And Education - Bachelor In Business Administration , Business Management
CIS College - Institute Graduated, Graphic Design
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