Fatima Avalos

Guest Attendants have the pleasure of serving the alamo drafthouse theater guests and being their point of contact for a variety of functions within the venue, including check-in, finding their theater, answering questions at the Concierge desk, confirming/taking orders in the theater, delivering food and beverage and processing payments.

• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Collected information from arriving customers to seat groups or place them on waitlist.
• Answered customer questions about hours, seating and menu information.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.
• Watched dining area staff to evaluate server loads and calculate accurate wait times.
• Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Collected and authorized payments of guests.
• Worked closely with shift manager to solve problems and handle customer concerns.