Fatima Bana
Mankato,KS
Summary
Proactive Legal Assistant and Shift Manager with expertise in managing confidential client information and coordinating office schedules. Strengths include improving attorney-client communications, handling high-volume workloads with meticulous attention to detail, and training and mentoring new employees. Brings strong problem-solving, organizational, and leadership skills to drive team performance and client satisfaction.
Overview
9
9
years of professional experience
Work History
Legal Assistant
Reitan Law Office, PLLC
02.2021 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as summarizing medical records.
- Comply and submitted relevant evidence to strengthen clients cases before the Social Security Administration.
Shift Manager
McDonald's Restaurant
06.2015 - 01.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Conducted interviews and participated in the hiring process to select and onboard new team members.
Education
Bachelor of Science - Interdisciplinary Studies
Minnesota State University - Mankato
Mankato, MN05.2023
Skills
- Excellent communication skills
- Strong interpersonal skills
- Ability to work effectively in a team
- Problem-solving and critical thinking abilities
- Adaptability and flexibility
- Time management and organizational skills
- Leadership and management skills
Timeline
Legal Assistant
Reitan Law Office, PLLC
02.2021 - Current
Shift Manager
McDonald's Restaurant
06.2015 - 01.2022
Bachelor of Science - Interdisciplinary Studies
Minnesota State University - Mankato
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