Fatima Bangura
Fridley,MN
Summary
Proven track record in driving team performance, resolving issues, and enhancing customer satisfaction. Strong focus on fostering collaboration, adapting to changing needs, and ensuring reliable customer service. Skilled in conflict resolution, team training, and performance management. Reliable and results-driven with an unwavering commitment to excellence.
Overview
11
11
years of professional experience
Work History
Authorization Specialist
Baxter Healthcare Corporation
05.2023 - Current
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Assisted in training new team members on company policies and procedures for handling authorization requests.
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
Office Administrative Assistant
BerganKDV
02.2021 - 05.2023
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Customer Service Team Lead
Claim-DOC
02.2018 - 01.2021
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Led regular team meetings to review performance data, discuss best practices, and improvement initiatives.
- Assisted management in hiring decisions by conducting interviews with prospective candidates and evaluating their suitability for the Customer Service Team Lead role effectively.
Customer Service Representative
Ventech Solutions
03.2016 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Send Invoices to providers on payments, fees or fines due, collect payments and fees; set up payment plans.
Billing Customer Service Representative
Unity Point At Home
01.2014 - 03.2016
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Streamlined billing processes for improved efficiency and reduced errors.
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
- Collaborated with team members to achieve monthly service targets and maintain high-quality standards.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Case Management
Takoda Institute of Higher Education A Division of American Indian OIC
Minneapolis, MN09.2024
Secretarial Studies And Office Administration
Des Moines Area Community College
Ankeny, IA05.2020
Skills
- Claims Management
- Excellent Communication
- Policy Interpretation
- Customer Service
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Decision-making skills
Timeline
Authorization Specialist
Baxter Healthcare Corporation
05.2023 - Current
Office Administrative Assistant
BerganKDV
02.2021 - 05.2023
Customer Service Team Lead
Claim-DOC
02.2018 - 01.2021
Customer Service Representative
Ventech Solutions
03.2016 - 01.2018
Billing Customer Service Representative
Unity Point At Home
01.2014 - 03.2016
Case Management
Takoda Institute of Higher Education A Division of American Indian OIC
Secretarial Studies And Office Administration
Des Moines Area Community College
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