Fatima Caceres
Kingston,MA
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
3
3
years of professional experience
Work History
Visitor Experience Assistant
New England Aquarium
2021.06 - Current
- Delivered exceptional customer service and supported ticket and membership sales.
- Answered guest inquiries regarding the facility, membership options, and local attractions.
- Assist scheduled groups and provide mentorship and leadership for new teen interns
- Ensure guest safety and remain alert for all types of emergencies.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Social Media Team Leader
Amani 2020
- Designed graphics for social media platforms, including Instagram and Facebook, to enhance public engagement.
- Led team meetings to coordinate outreach efforts.
- Assisted in phone banking and text banking campaigns to inform the public about voter information.
- Conducted regular reviews of operations and identified areas for improvement.
Teen Intern and Camp Counselor
New England Aquarium
- Assisted with educational activities focused on climate change and environmental awareness for children.
- Managed and maintained camp equipment to ensure readiness and safety for activities.
- Contributed to positive work environment by actively participating in team-building activities.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Education
International Relations, BA -
University of Massachusetts Boston
Conflict Resolution, MA -
University of Massachusetts Boston
Skills
- Proficient in Microsoft Word, Excel, and PowerPoint
- Proficient in Google Docs, Slides, Sheets, and Drive
- Bilingual in English and Spanish
- Skilled in conflict resolution
- Teamwork and Collaboration
- Staff Training
- Work Planning and Prioritization
- Mentoring
- Leading Team Meetings
- Native/Bilingual Spanish speaker
- Native/Bilingual English speaker
Timeline
Visitor Experience Assistant
New England Aquarium
2021.06 - Current
Social Media Team Leader
Amani 2020
Teen Intern and Camp Counselor
New England Aquarium
International Relations, BA -
University of Massachusetts Boston
Conflict Resolution, MA -
University of Massachusetts Boston
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