Summary
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Fatima Castrillon Palacio

Jacksonville,Florida

Summary

Mi objetivo siempre ha sido ser de mayor utilidad posible para mi empleador, poniendo todas mis habilidades y conocimientos en la mesa para sobrepasar las expectativas. Con seriedad, sentido de la responsabilidad, integridad profesional, calidez humana y capacidad para gestionar diferentes situaciones de la forma mas eficiente posible, puedo ser una pieza importante para el equipo.

Work History

Crew Trainer

McDonald's
03.2024 - Current
  • Resolved problems, improved operations and provided exceptional service.
  • Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Maintained high call quality standards by adhering to company guidelines and protocols.
  • Reduced response times by effectively prioritizing calls for service based on urgency and location.
  • Strengthened relationships with clients by delivering exceptional service, maintaining open communication channels, and meeting deadlines consistently.
  • Established strong relationships with clients, ensuring their trust and loyalty to the company''s products and services.

Education

Fine Arts

University of Havana
Havana, Cuba

High School Diploma -

Saul Delgado High School
Cuba, United States
07.2018

Skills

  • Fluent Bilingual Communication: Spanish and English
  • Fast Learner
  • Fast Problem Solving
  • Attention to Detail
  • Decision-Making
  • Teamwork and Collaboration
  • Organizational Skills
  • Task Prioritization
  • Calm Under Pressure
  • Organization and Time Management
  • Multitasking Abilities

Additional Information

Communications Skills and Office Management Courses being completed.

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Crew Trainer

McDonald's
03.2024 - Current

Fine Arts

University of Havana

High School Diploma -

Saul Delgado High School
Fatima Castrillon Palacio