Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fatima Cedillo

Anaheim,CA

Summary

Dynamic professional with proven expertise in customer service and data analysis, honed at Curacao and Pacific Auto Center. Excelled in streamlining loan approval processes, enhancing customer satisfaction, and managing administrative duties efficiently. Skilled in Microsoft Office and maintaining client relations, demonstrating exceptional organizational skills and a polished presentation.

Overview

3
3
years of professional experience

Work History

Car Dealership Receptionist

Pacific Auto Center
04.2024 - Current

•Greet and welcome visitors in a professional and friendly manner

•Answer and direct phone calls, take messages, and provide information to callers

•Schedule appointments and maintain calendars for staff members

•Assist with administrative tasks such as filing, photocopying, and data entry

• Receive and sort mail, packages, and deliveries

Credit Analyst

Curacao
06.2022 - 04.2024
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Analyzed credit scores to determine borrowers' creditworthiness.
  • Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
  • Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
  • Streamlined the loan approval process for faster results by implementing an efficient credit scoring system.

Education

High School Diploma -

Anaheim High School
Anaheim, CA
05.2022

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Appointment scheduling
  • Greeting and seating clients
  • File management
  • Administrative support
  • Mail handling
  • Document control
  • Front desk operations
  • Phone etiquette
  • Professional and polished presentation
  • Customer service
  • Microsoft office
  • Call management
  • Payment processing

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Car Dealership Receptionist

Pacific Auto Center
04.2024 - Current

Credit Analyst

Curacao
06.2022 - 04.2024

High School Diploma -

Anaheim High School
Fatima Cedillo