FATIMA CHAPA
MCALLEN,TX
Summary
Diverse experiences in administrate, case management and clinical nursing have helped me develop a wide range of professional skills.
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 3 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistance
RGV ENDOCIRNE CENTER
06.2023 - Current
- Diverse experiences in administrate, case management and clinical nursing have helped me develop a wide range of professional skills
- Responded to emergency calls and provided medical assistance to injured individuals.
- Leveraged radio, telephone and computerized and electronic equipment to dispatch law enforcement, fire or medical assistance units to scene of emergency.
- Provided medical assistance and safety support.
- Assisted passengers needing medical assistance by performing CPR and basic first aid.
- Offered medical assistance when needed.
- Responded to fire, rescue and medical emergencies, engaged in fire suppression and administered medical assistance.
- Phoned in prescriptions to preferred pharmacies and assisted with processing medical assistance applications to handle patient pharmacy and payment needs.
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Rendered necessary medical assistance to undocumented aliens and arranged transport to medical facility in emergency situations.
- Supported mission and field units with administrative and technical medical assistance.
- Verified that training, technical assistance and compliance monitoring included tiered processes and actions based on school performance.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Visited families in home, work, and medical facilities to provide information and support.
- Delivered targeted pharmacological assistance, mechanical ventilation support and other interventions during routine and complex surgeries.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Guided multidisciplinary team on multiple projects simultaneously, providing dedicated support and assistance at all stages.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Provided medical aid such as CPR, AED, spinal drainage, ventilation, and controlled bleeding to stabilize patient conditions.
Medical and Health Services Management
Student
08.2024 - 12.2024
- Last December I graduated as a Medical and Health Services Manager. I learned how to be a great leader.
- Created and implemented organizational policies and procedures.
- Assisted with regulatory issues such as compliance.
- Managed team schedule and workflow between jobs.
- Coordinated activities with manager to align planning processes with targeted project outcomes.
- Consulted with healthcare professionals on business decisions.
- Provided in-depth support to executive staff in regards to healthcare programs and administration.
- Oversaw accounting, budgeting, and financial reporting.
- Developed and maintained electronic record management systems to analyze and process data.
- Organized and managed contracts directly related to strategic mission of healthcare system.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Collaborated with store manager to maintain daily operations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Maintained credentialing and immunization logs for employees and providers.
- Analyzed current programs to determine effectiveness.
Medical Assistance
Tavarez family clinic
01.2022 - 10.2023
- A medical assistant supports the work of physicians
- Provided medical assistance and safety support.
- Offered medical assistance when needed.
- Responded to fire, rescue and medical emergencies, engaged in fire suppression and administered medical assistance.
- Phoned in prescriptions to preferred pharmacies and assisted with processing medical assistance applications to handle patient pharmacy and payment needs.
- Verified that training, technical assistance and compliance monitoring included tiered processes and actions based on school performance.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Delivered targeted pharmacological assistance, mechanical ventilation support and other interventions during routine and complex surgeries.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Provided medical aid such as CPR, AED, spinal drainage, ventilation, and controlled bleeding to stabilize patient conditions.
- Documented patient care with electronic medical record and distributed relevant information to other medical providers to update diagnostic and treatment plans.
Medical Office Specialist
Dr. Juan aguilera & Associates
08.2021 - 10.2021
- A medical specialist works in a healthcare office
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Used athena to schedule appointments for doctor visits and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided prompt, polite and professional in-person and telephone customer service.
- Registered patients and completed associated paperwork for accurate records.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Updated patient information and insurance details for accurate electronic medical records.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Patient Care technician
Village healthcare & rehabiliation
08.2018 - 05.2019
- A patient care technician (PCT) provides basic care to patients in a variety of settings. They assist with daily tasks, monitor patient health, and perform basic procedures.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Education
Bachelor - Medical and Health Services Management, Medical Assistant Technology, Medical Office Specialist Certificate
South Texas College
12.2024
Diploma - Patient Care Technician Certificate
Palmview High School
12.2019
Skills
- Billing and coding
- Verifying insurances
- Vitals
- Scheduling Appointments
- Microsoft Office
- Management
- Medical assistance
- Clinical medical assistance
- Waiter assistance
- Medical insurance billing
- Medical coding
- Creating medical exhibits
- Procedure assistance
- Sales assistance
- Biomedical device testing
- Medical equipment transport
- Instruction assistance
- Medical forms
- Retinal procedure assistance
- Financial assistance
- Money management assistance
- HIPAA compliance
- Budget development
- Public health
- Operations management
- Organizational leadership
- Revenue cycle management
- Quality improvement
- Facility management
- Health information systems
- Emergency preparedness
- Patient safety
Accomplishments
- Supervised team of 4nstaff members.
- Collaborated with team of 10 in the development of Medical Assistant.
Certification
- Medical and health services management
- CPR
- PCT
- MOS
- MA
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Medical and Health Services Management
Student
08.2024 - 12.2024
Medical Assistance
RGV ENDOCIRNE CENTER
06.2023 - Current
Medical Assistance
Tavarez family clinic
01.2022 - 10.2023
Medical Office Specialist
Dr. Juan aguilera & Associates
08.2021 - 10.2021
Patient Care technician
Village healthcare & rehabiliation
08.2018 - 05.2019
Diploma - Patient Care Technician Certificate
Palmview High School
Bachelor - Medical and Health Services Management, Medical Assistant Technology, Medical Office Specialist Certificate
South Texas College
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