Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Fatima Charafi

Lake Wales

Summary

With a proven track record at AdventHealth, I excel in patient care and medical assistance, blending expertise in HIPAA compliance and assistance with Botox procedures techniques with compassionate communication. My approach has significantly enhanced patient satisfaction and streamlined clinic operations, demonstrating exceptional multitasking and organizational skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

AdventHealth
01.2023 - Current
  • Restocked supplies, sanitized equipment, and maintained organized exam spaces.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
  • Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Float Medical Assistant

AdventHealth MedicalGroup
10.2021 - 01.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

Front Desk Associate

Disney
01.2019 - 08.2021
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Arranged reception area to ensure a professional and inviting environment for visitors.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained cleanliness and organization of front desk area.
  • Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
  • Answered guest questions and offered referrals to local points of interest.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Education

Certified Medical Assistant - Medical Assistance

Southern Technical College
Orlando, FL
07.2022

High School Diploma -

Cadest
Catalina
05.2017

Skills

  • Medical terminology
  • Specimens collection and processing
  • Patient scheduling
  • HIPAA compliance
  • Medication administration
  • Vital sign monitoring
  • Patient documentation
  • Wound care
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Triage assessment
  • Basic life support
  • Team collaboration
  • Verbal and written communication
  • Patient education
  • Safety compliance
  • Phlebotomy techniques
  • Telephone etiquette
  • Blood pressure measurement
  • Injection administration
  • Healthcare procedures
  • Workflow organization
  • HIPAA protocols
  • Medical records oversight
  • Customer service
  • EMR / EHR
  • Immunization administration
  • CPR
  • First aid
  • Insurance verification
  • Fluent in French , Arabic
  • Medical procedures
  • Insurance claims

Certification

  • CPR/AED Certification
  • OSHA Certified
  • First Aid Certification
  • Basic Life Support Certification (BLS)
  • NHA certification

Languages

Arabic
Native or Bilingual
French
Full Professional
English
Native or Bilingual

Timeline

Certified Medical Assistant

AdventHealth
01.2023 - Current

Float Medical Assistant

AdventHealth MedicalGroup
10.2021 - 01.2022

Front Desk Associate

Disney
01.2019 - 08.2021

Certified Medical Assistant - Medical Assistance

Southern Technical College

High School Diploma -

Cadest

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Fatima Charafi