Fatima Chongan
Woodbridge,VA
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Advanced Medical Receptionist
U.S Department of Defense
Quantico , VA
2023.07 - Current
- Assisting military personnel with medical readiness for pre/post deployment.
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Performed data entry tasks related to billing and collections procedures.
Medical Manager
DR. EYAD ABU HAMDA
Fairfax , VA
2022.06 - 2023.07
- Developed and implemented strategies to improve patient care quality.
- Created and maintained medical records of patients.
- Coordinated with other health professionals to provide optimal healthcare services.
- Ensured compliance with relevant regulations and standards.
- Monitored the performance of staff members and provided guidance as needed.
Front Desk Receptionist
Brazilian Sugar Waxing
Las Vegas , NV
2022.08 - 2022.12
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed social media accounts
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Hostess
The Cheesecake Factory
Woodbridge , VA
2021.09 - 2022.10
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Checked identification of customers prior to serving alcoholic beverages.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
Theatre Usher
AMC Theatres
Las Vegas , NV
2019.05 - 2021.10
- Greeted patrons as they entered the theatre and provided directions to seating areas.
- Assisted with ticket scanning and ushering patrons to their seats.
- Ensured aisles were clear of obstructions prior to show start time.
- Provided assistance with wheelchair access, seating requests and other patron needs.
- Conducted regular patrols throughout the performance to ensure safety and security of patrons.
- Checked bags for prohibited items before allowing entry into the theatre.
Barista Shift Supervisor
Dutch Bros Coffee
Las Vegas , NV
2019.10 - 2021.05
- Conducted daily shift meetings with baristas to review objectives and customer service standards.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Inspected coffee brewing equipment to ensure proper functioning.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Maintained a clean and well-stocked work area throughout shifts.
- Assisted customers in selecting beverages based on their preferences.
Education
Associate of Applied Science - Criminology: Law And Social Sciences
George Mason University
Fairfax, VA2025-12
Some College (No Degree) - Political Science And Government
UNLV
Las Vegas, NVSkills
- Filing systems expertise
- Phone Etiquette
- Calendar Management
- Document Management
- Basic accounting
- Meeting Coordination
- Office Administration
- Mail handling
- Package Delivery and Pick-up
- GPS Systems
- Logistics and Transportation
- Working Independently
- Delivery payment collection
- GPS Navigation
- Payment Collection
- Medical Terminology
- Insurance Verification
- Referral Verification
- Billing support
- HIPAA Compliance
- Records Management
- Medical Billing
- Medical Charting
- Inpatient Care
- File Organization
Affiliations
- I love hanging out with my family, I am the oldest of all my cousins so I enjoy time with children!
- I love learning new languages, growing up in an Arab/African household has really kept me open minded and versatile.
- I enjoy reading,writing,journaling and pretty much anything that involves organization/planning.
Languages
Wolof
Professional
Spanish
Elementary
Arabic
Limited
Accomplishments
-George Mason Black Student Association Secretary
- Former President of Silverado High School's Black Student Union.
- One of four chosen out of the Clark County School District to work with Sex and Human trafficking victims in Project Steel Magnolias.
- Millenium Scholarship
Certification
- CPR CERT
- HIPPAA CERT
- DRIVERS LICENSE
Timeline
Advanced Medical Receptionist
U.S Department of Defense
2023.07 - Current
Front Desk Receptionist
Brazilian Sugar Waxing
2022.08 - 2022.12
Medical Manager
DR. EYAD ABU HAMDA
2022.06 - 2023.07
Hostess
The Cheesecake Factory
2021.09 - 2022.10
Barista Shift Supervisor
Dutch Bros Coffee
2019.10 - 2021.05
Theatre Usher
AMC Theatres
2019.05 - 2021.10
Associate of Applied Science - Criminology: Law And Social Sciences
George Mason University
Some College (No Degree) - Political Science And Government
UNLV
- CPR CERT
- HIPPAA CERT
- DRIVERS LICENSE
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