Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fatima Cisneros

San Jose,CA

Summary

Proactive Customer Service Specialist with extensive experience in handling escalated interactions and improving customer experience. Skilled in complaint resolution, call center operations, and team collaboration. Adept at training new employees and adapting to policy changes to ensure consistent, accurate customer service.

Overview

3
3
years of professional experience

Work History

Customer Service Specialist

Goodwill Store
07.2023 - Current
  • Handled escalated interactions calmly, finding resolutions that satisfied both the company and the customer's needs.
  • Collaborated with team members to create effective strategies for improving overall customer experience.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Cashier

Capitol Flea Market
07.2021 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

Silver Creek High School
San Jose, CA
06-2023

Skills

  • Customer Service
  • Good communication skills
  • Customer Relations
  • Call center experience
  • Telephone Etiquette
  • Complaint resolution

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Specialist

Goodwill Store
07.2023 - Current

Cashier

Capitol Flea Market
07.2021 - 04.2023

High School Diploma -

Silver Creek High School

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Fatima Cisneros