Fatima Coca

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Increased sales significantly by upselling higher-end products to customers.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.

• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Rolled out improved training programs for maintenance employees.
• Coordinated daily workflow through task prioritization and concise scheduling.
• Analyzed and identified equipment failure root causes and initiated correction actions.
• Co-ordinates crews to inspect assigned areas to ensure standards are met.
• Manages many priorities and demands and is able to solve problems, support staff, as well as perform the duties of a housekeeper when required.
• Stocktaking and ordering cleaning equipments, linen and room supplies.
• Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
• Checking for faults or damage and arranging repairs and routine maintenance work.
• Streamlined weekly cleaning schedule for fifteen employees.
• Addressed customer feedback and complaints to maximize satisfaction.
• Maintained required records of work hours, budgets and payrolls.
• Completed financial tasks by estimating costs and preparing and managing budgets.

• Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Supervised restocking of salad bar and buffet for lunch and dinner service.
• Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
• Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales.

Checked identification to enforce age regulations for alcoholic beverages.

• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
• Greeted and maintained relationships with regular customers.
• Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales.
• Prepared beverages and filled food orders for customers.
• Time management, quality control of what is presented and sold.
• Through knowledge of menu items, and how to tailor option to meet guest"s wishes.
• Present guest with desirable options to achieve the daily sales goals.
• Checked identification to enforce age regulations for alcoholic beverages.

• Detailed and promoted specifics of accommodations during tours of vacant condominiums for prospective clients.
• Showed apartments to potential tenants and answered questions regarding community.
• Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
• Inspected common areas for cleanliness and notified maintenance of overflowing trash.
• Developed policies and procedures for effective property management.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
• Kept accurate records of all resident and tenant correspondence.
• Oversaw monthly collections of over in funds, maintaining high payment rates by building positive relationships with tenants.
• Escalated any major issues to property manager for immediate remediation.
• Processed security deposit refunds.
• Attended staff meetings and took extensive notes to share with property manager.
• Posted policies and rules in common areas for tenant review.
• Established strong, professional relationships With the coworkers and residents by promoting team collaboration and delivering exemplary service.

• Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
• Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers.
• Established and maintained clean and comfortable environments in buildings by vacuuming, cleaning windows and dusting.
• Dusted picture frames and wall hangings with cloth.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Changed bed linens and collected soiled linens for cleaning.
• Clean empty apartments 150 Units

• Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
• Monitoring of contracts with the Microsoft Company
• Temporary personnel contract (Elections, Referendums).
• Preparation of required reports.
• Budget preparation of the area.
• Budget execution follow-up.
• Preparation of full room agendas.
• Preparation of public contracts or companies according to requirements.
• Management diplomatic correspondence.
• Management Presidential correspondence with politic party's, etc.
• Prepared drafts of forms, letters and agreements for legal staff use.
• Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
• Scheduled and coordinated meetings between legal teams and clients.
• Prepared and drafted correspondence and legal forms to maintain smooth communications.
• Completed electronic filings, initiated billing statements, and managed firm administrative matters.