Fatima Davis
Antioch,CA
Summary
Skilled at operating on a wide range of platforms. To obtain a position that will enable me to use my strong organizational skills, educational background, detailed clerical experience, and exceptional ability to work well with people. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Social Security Administration
12.2022 - Current
- Help public by answering wide variety of questions both in person and via telephone
- Conduct interviews, investigate situations, and resolve issues
- Review information to determine ongoing eligibility for Social Security benefits
- Analyze claimant's benefit payment history
- Store files electronically, input data as needed, protect personal information and work closely with management on complex issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Bus Operator/Line Trainer
SFMTA, MUNI
01.2019 - 12.2022
- Drive buses on specified routes according to time schedules, complying with traffic regulations to ensure that passengers have smooth and safe ride
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Advise passengers to be seated and orderly while on vehicles according to OSHA guidelines and company policy
- Inspect vehicles before leaving depot to ensure gas, oil, and water levels were acceptable prior to departure
- Assist passengers, such as elderly or disabled individuals, on and off bus, ensuring they are seated properly, and answer questions about bus schedules and routes
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Handle passenger emergencies and disruptions contact authorities when necessary
- Maintain logbook to detail all systems in vehicle sending work orders when needed to keep maintenance at acceptable levels
- Train and instruct new employees how to perform bus operator duties and maintain traffic regulations and OSHA guidelines
- Acted calmly, productively and professionally under pressure for helpful emergency response.
Auditor
Replanet Recycle, Northern California
03.2016 - 12.2018
- Make audits to over 35 sites
- Write reports based on experience
- Maintain company vehicles and necessary equipment provided by company
- Entered information into computer databases
- Reviewed files to check for completeness and accuracies, retrieved requested files and delivered to appropriate personnel
- Performed observations and evaluated supporting documents to supplement audit findings.
- Interviewed auditees to gather data needed to conduct audits.
Patient Care Technician /Medical Clerk
Satellite Healthcare
08.2012 - 03.2016
- Performed all necessary and requested patient care procedures, including keeping rooms clean and neat, monitoring vital signs, and other fundamental care actions
- Maintained medication, nutrition, and physical fitness regimen for appropriate patients
- Assisted treatment center and rehabilitation staff with basic medical and nursing procedures
- Provided emotional support, physical assistance, and encouragement for patients on their road to substance abuse rehabilitation
- Maintained communication with various departments ensuring their storage needs were met and working through concerns
- Built sound environment using organizational and communication skills
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Scanned and filed forms, reports and correspondence
- Entered information into computer databases
- Reviewed files to check for completeness and accuracy
- Retrieved requested files and delivered to appropriate personnel
- Responded to claims of abuse, neglect or safety concerns.
- Maintained case records and legal documentation.
Education
Bachelor of Social Science -
Souther New Hampshire University
06.2025
Diploma - General education
Skyline High School
Oakland, CA06.2002
Skills
- Microsoft office, Medical Terminology, Teamwork, Leadership Training
- Certifications/Licenses: CDL-B, CCHT, CPR/BLS
- Report Generation
- Data Collection
- Paperwork Processing
- Appointment Scheduling
- Data Entry
- Complaint Resolution
- Multi-Line Phone Talent
- Professional Telephone Demeanor
- Customer Service
- Clerical Support
- Microsoft Outlook
- Document Control
- Documentation
- Computer Proficiency
- Safety Assessments
- Conducting Interviews
Timeline
Customer Service Representative
Social Security Administration
12.2022 - Current
Bus Operator/Line Trainer
SFMTA, MUNI
01.2019 - 12.2022
Auditor
Replanet Recycle, Northern California
03.2016 - 12.2018
Patient Care Technician /Medical Clerk
Satellite Healthcare
08.2012 - 03.2016
Bachelor of Social Science -
Souther New Hampshire University
Diploma - General education
Skyline High School
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