Summary
Overview
Work History
Education
Skills
Timeline
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Fatima Dhison

Minneapolis,MN

Summary

I am Hardworking and passionate job seeker with strong organizational skills and I am ready to help the team achieve company goals. I am skilled at routing calls and mail, setting appointments and documenting information. Good customer service and data entry skills and capability to handle multiple phone lines. I am good at greeting customers and offering help.

Overview

1
1
year of professional experience

Work History

Switchboard Operator

Paarl Hospital
01.2023 - 08.2023
  • Announced important information and emergency notifications over PA system.
  • Connected callers with appropriate professional, department, or business.
  • Followed up on customer inquiries to confirm issues were adequately addressed.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
  • Supported customers by managing 150 calls per day efficiently while maintaining professionalism and upbeat tone.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Created and maintained company phone directory with current extensions and staff information.

Education

GED -

Al Azhar Institute of Paarl
South Africa

Skills

  • Telephone Operations
  • Multi-Line Phone Systems
  • Answering Questions
  • Fluent in English
  • Excellent Verbal Communication Skills
  • Strong Telephone Etiquette
  • Operating Switchboards
  • Greeting Customers
  • Telecommunications
  • Excellent Phone Demeanor
  • Goal oriented
  • Team player

Timeline

Switchboard Operator

Paarl Hospital
01.2023 - 08.2023

GED -

Al Azhar Institute of Paarl

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Fatima Dhison