Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Fatima Diaz

Fatima Diaz

Portland,ME

Summary

Dynamic bilingual professional with extensive experience in the hospitality sector, notably at both jobs. Excelled in guest relations management and team leadership, significantly enhancing customer satisfaction and efficiency. Demonstrated proficiency in Spanish and English, alongside remarkable communication abilities, contributing to a positive dining atmosphere and streamlined operations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Waitress

Thai Tree
02.2024 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Cook and Waitress

Nom Cafe
04.2022 - Current
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Ordered supplies as needed for the kitchen.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Checked quality of ingredients before use in order to ensure freshness.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Performed basic administrative duties such as inventory management, ordering supplies.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Distributed food to service staff for prompt delivery to customers.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Responded to ad hoc cleaning duties at end of shift.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Set up tables in between patrons to reduce wait times.
  • Prepared checks, itemizing total meal costs and taxes.
  • Filled condiments and napkin containers during slack periods.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Informed customers of daily specials and signature menu items.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Stocked service areas with supplies during slow periods.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Delegate task to staff members and ensure they have the correct knowledge about the service.
  • Solving costumers complaints and ensuring that they get the best service possible.

Waitress

Yosaku
04.2020 - 03.2022


  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Communicated daily specials to customers.
  • Answered questions about menu items, ingredients, and pricing.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Provided accurate change for cash transactions using a cash register system.
  • Presented food and beverages to guests at tables.

Host

Yosaku
09.2019 - 03.2020
  • Greeted guests upon arrival and provided them with menus.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.

Education

Portland High School
Portland, ME
06.2021

La Gunetas
El Salvador
12.2016

Palos Bonitos
El Salvador
12.2014

Skills

Speaks both Spanish and English

Guest Relations Management

Great communication skills

Good ability to work with team members

Able to provide vision and guidance to other team members

Certification

Dental Asistan Course Certificate

Academy of Medical Professions Sep 2024

Brunswick, ME

Timeline

Waitress

Thai Tree
02.2024 - Current

Cook and Waitress

Nom Cafe
04.2022 - Current

Waitress

Yosaku
04.2020 - 03.2022

Host

Yosaku
09.2019 - 03.2020

Portland High School

La Gunetas

Palos Bonitos

Similar Profiles

CREATE PROFILE
Fatima Diaz