Fatima Diaz
San Leandro,CA
Summary
Warehouse logistics professional with a strong track record in efficient shipping operations and inventory management. Known for collaborative teamwork and adaptability to evolving demands, ensuring smooth and accurate order fulfillment. Skilled in operating warehouse machinery, coordinating shipments, and maintaining organized storage solutions. Reliable and results-driven with a focus on contributing to overall operational success.
Overview
11
11
years of professional experience
Work History
AMAT Warehouse Shipper
Powermatic
Livermore, CA
11.2024 - Current
- Operated forklifts and pallet jacks to transport, load, and store goods efficiently in a high-volume warehouse environment
- Streamlined packaging and shipping workflows, reducing processing time and improving overall efficiency
- Performed quality control checks to ensure order accuracy before shipment
- Inspected incoming and outgoing shipments, identifying discrepancies and resolving issues promptly
- Maintained inventory accuracy through cycle counts, audits, and stock reconciliation
- Coordinated shipment schedules to optimize delivery timelines and minimize delays
- Monitored shipments proactively to address issues and support on-time delivery performance
- Trained and mentored new hires on equipment operation, safety procedures, and fulfillment best practices
- Developed onboarding and training materials to improve efficiency and ensure compliance
- Conducted regular audits of stored goods, identifying inconsistencies and implementing corrective actions
Warehouse Associate
MoreFlavor, Inc
10.2019 - 03.2023
- Picked, packed, and labeled merchandise to prepare for loading shipments to customers. Moved boxes, containers, and pallets with special-purpose equipment to meet demanding production targets. Organized warehouse design to maximize space for stock while allowing for high-volume traffic zones. Received deliveries, scanned packages, and updated orders in an internal database. Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities. Examined packages and goods for damage and notified vendors of replacement needs. Identified safety hazards and notified management to determine the proper resolution of issues. Filed requisitions for out-of-stock items and supplies.
Warehouse Associate
Amazon
05.2019 - 09.2019
- Picked products from designated locations using various tools and transferred them to appropriate areas for further processing. Picked up heavy objects using proper lifting techniques to avoid personal injuries. Selected products and items from shelves and pallets for customer orders. Operated warehouse equipment with caution and according to manufacturer instructions to reduce the risk of accidents and malfunctions. Cleaned and organized aisles, workstations, and floors to promote operational productivity. Completed shipping paperwork, attached appropriate labels, and scanned barcodes for tracking. Mentored newly hired employees on warehouse safety procedures and demonstrated the proper operation of tools to avoid mishaps.
CSR, Sales
California Check Cashing
09.2018 - 01.2019
- Operated cash register, collected payments, and provided accurate change. De-escalated problematic customer concerns, maintaining a calm, friendly demeanor. Helped customers find specific products, answered questions, and offered product advice. Sold various products by explaining unique features and educating customers on proper application or usage. Built and maintained relationships with peers and upper management to drive team success. Educated customers on special pricing opportunities and company offerings. Assisted customers with making payments or establishing payment plans to bring accounts current. Answered incoming telephone calls to provide store, product, and service information. Upsold products and services to address customer needs and maximize sales. Obtained signatures for financial documents and internal and external invoices. Organized client contracts, records, reports, and agendas to strengthen traceability.
Retail Sales Associate/Warehouse Associate
Lowe's
11.2017 - 08.2018
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention. Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise. Answered questions about current promotions and resolved issues according to store policies. Maintained a friendly, outgoing personality to promote a positive work environment and build customer loyalty. Helped customers select products best fitting personal needs. Fulfilled orders quickly to accomplish challenging daily objectives. Picked products from designated locations using various tools and transferred them to appropriate areas for further processing. Selected products and items from shelves and pallets for customer orders. Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards. Trained new employees regarding warehouse procedures and standards. Accepted, processed, and filed orders quickly and accurately.
Lead
Jack in the Box
03.2015 - 11.2017
- Delegated daily tasks to team members to optimize group productivity. Fostered positive employee relationships through communication, training, and development coaching. Counted inventory, resolved discrepancies, and completed paperwork to keep the system accurate and current. Documented production levels and materials used to keep management informed. Rotated through a series of different stations based on team needs. Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth. Conducted inspections of equipment before, during, and after shifts to prevent project delays and resolve issues. Delivered fast, friendly, and knowledgeable service for routine questions and service complaints. Educated customers on special pricing opportunities and company offerings. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Technical Certification - EKG
San Francisco State University
12-2023
High School/GED - undefined
Pittsburg High School
06-2015
Skills
- Boxing
- Labeling
- Product displays
- Warehouse Operations
- Pallet jacks
- Materials handling
- Transport
- High work ethic
- Energetic
- Sanitation
- Food Safety
- Upselling
- B2B sales
- Money transfer systems
- Recordkeeping
- Documenting
- Punctual
- Reliable
- Cash handling
- Accuracy
- High-energy attitude
- Courteous demeanor
- Conflict Mediation
- Product Organization
- Adaptive team player
- Customer Service
- Retail sales
- Office Equipment
- Bilingual
- Problem Resolution
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- Warehouse safety
- Loading and unloading
- Workplace cleanliness
- Order picking
- Shipping and receiving
- Stock organization
- Heavy lifting
- Pallet jack handling
- Package preparation
- Material handling equipment
- Barcode scanning
- Handheld scanner operation
- RF scanner usage
- Warehouse operations
- Handheld scanners
- Microsoft office
Languages
English
Spanish
Timeline
AMAT Warehouse Shipper
Powermatic
11.2024 - Current
Warehouse Associate
MoreFlavor, Inc
10.2019 - 03.2023
Warehouse Associate
Amazon
05.2019 - 09.2019
CSR, Sales
California Check Cashing
09.2018 - 01.2019
Retail Sales Associate/Warehouse Associate
Lowe's
11.2017 - 08.2018
Lead
Jack in the Box
03.2015 - 11.2017
High School/GED - undefined
Pittsburg High School
Technical Certification - EKG
San Francisco State University