Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fatima Diaz Espinoza

4911 Tuckerman St,MD

Summary

Dynamic Service Administrator at Honda of Greenbelt with a proven track record in customer service excellence and efficient cash handling. Skilled in data management and team collaboration, I consistently prioritized service requests, enhancing operational effectiveness and ensuring timely service delivery. Committed to training and integrating new team members seamlessly.

Overview

14
14
years of professional experience

Work History

Service Administrator

Honda of Greenbelt
02.2023 - Current
  • Manage a high volume of service requests, prioritizing tasks to meet deadlines consistently.
  • Train new employees on company procedures and software systems, contributing to their rapid integration into the team.
  • Coordinate with multiple departments to ensure timely delivery of services, improving overall effectiveness.
  • Answer incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Prepare cash, checks, credit card deposits for Service, Parts, Finance, & Collision departments.
  • Accounts payable & receivable.

Inventory Manager

Antwerpen Nissan
11.2010 - 06.2021
  • Created and updated regular inventory reports and records.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Managed rentals.
  • Cashiering.
  • Filing clerk.


Education

High School Diploma -

Woodlawn High School
Baltimore, MD
06-2009

Skills

  • Customer service excellence
  • Cash handling
  • Data entry
  • Payment processing
  • Customer needs assessment
  • Data management
  • Account management
  • Team collaboration

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Service Administrator

Honda of Greenbelt
02.2023 - Current

Inventory Manager

Antwerpen Nissan
11.2010 - 06.2021

High School Diploma -

Woodlawn High School

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Fatima Diaz Espinoza