Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fatima Diokhane

Alexandria,VA

Summary

Personable administrative assistant dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Offering extensive experience working with a diverse client base and delivering exceptional results. Skilled in managing client relations, liaising with internal stakeholders and managing vendor relationships.

Overview

11
11
years of professional experience

Work History

ADMINISTRATIVE ASSISTANT

Greenhouse Condominium
Alexandria, VA
06.2023 - Current
  • Responsible for overseeing projects, scheduling with vendors, processing mail and assisting site manager
  • Preparation of data and financial sheets.
  • Proofread content for typo-free emails and documentation.
  • Compiled data from various sources into organized reports for review by management team.
  • Processed invoices for payment using accounting software applications.
  • Greeted visitors and provided general information about the company.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Developed and maintained filing systems for confidential documents and records.
  • Maintained accurate records of all financial transactions related to rental properties.
  • Organized the move-in, move-out process for new, former tenants including cleaning services if needed.
  • Kept updated records of all tenant information such as contact details and lease agreements.
  • Resolved tenant disputes in a timely manner by listening to both sides and proposing solutions.
  • Developed relationships with vendors who provide services related to residential property management.
  • Responded promptly to repair requests from tenants in a professional manner.

ADMINISTRATIVE ASSISTANT

Douglas Emmett
Los Angeles, CA
08.2022 - 02.2023
  • Responsible for planning, scheduling, development and coordination for property manager
  • Preparation of and resolution for new leases and renewals, equipment and furniture
  • Addressed space acquisition needs
  • Cost benefit analysis for office.
  • Processed invoices for payment using accounting software applications.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Contacted tenants to collect overdue rent or to discuss other important issues.
  • Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks.
  • Coordinated with contractors to ensure timely completion of repairs or renovations.
  • Created weekly vacancy reports summarizing availability across all properties.
  • Reviewed monthly financial statements for accuracy prior to submission.
  • Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
  • Managed accounts payable processes including vendor invoices, payment approvals and reconciliation of accounts receivable ledgers.
  • Maintained positive relationships with tenants by responding promptly to inquiries and requests.
  • Responded quickly to emergency situations involving tenants or properties.

BRAND AMBASSADOR

Health Aide
Los Angeles, CA
03.2022 - 08.2022
  • Responsible for representing Health Aide in field marketing, taking content for social media, sampling products and reporting consumer response to upper marketing
  • Provided formal presentation to management.
  • Promoted positive company image through superior customer service experiences.
  • Conversed with customers to share information about products and services.
  • Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
  • Stayed on top of industry-related topics, trends and tools to impact social growth and engagement.
  • Shared feedback and ideas with management to improve processes.
  • Leveraged smartphones, tablets and CRM systems to manage and document daily activities.
  • Built relationships and personalized future client development opportunities by collecting customer data.

RECEPTIONIST

California Animal Rehab
Los Angeles, CA
04.2021 - 03.2022
  • Responsible for coordinating function of hospital front desk and checking in patients.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Updated and recorded customer or client information to maintain accounts.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.

RECEPTIONIST

Cadillac of Beverly Hills
Beverly Hills, CA
09.2019 - 04.2021
  • Served as point of contact for key and appointment requests from supervisors, employees and contractors
  • Operated web content management systems.
  • Provided administrative support to various departments as needed.
  • Greeted visitors and provided exceptional customer service at front desk.
  • Coordinated pick-up and delivery of express mail services.
  • Ordered office supplies and maintained inventory levels accordingly.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Assisted with data entry and maintained accurate records.
  • Coordinated meetings, conference rooms, and catering as needed.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

ADMINISTRATIVE ASSISTANT

Zuma Housing
Westwood, CA
03.2017 - 05.2018
  • Utilized the full range of project management skills in the accomplishment of work assignments
  • Coordinated efforts with varying entities in executing and tracking phases of projects from concept through completion.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Drove customer feedback to deliver information to management for corrective action.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Developed office procedures to streamline workflow efficiency.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Liaised with clients, vendors, and personnel across departments.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.

HOSTESS

Hilton
Mclean, VA
05.2014 - 02.2017
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Handled cash payments and reconciled daily transactions accurately.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

VETERINARY RECEPTIONIST

Banfield Animal Hospital
Falls Church, VA
01.2013 - 05.2014
  • Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
  • Greeted clients and their pets upon arrival at the clinic.
  • Processed payments from clients including cash, credit cards, and checks.
  • Checked in patients prior to their appointment with the veterinarian or technician.
  • Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.

Education

Bachelor of Arts - Mass Communications

California State University - Los Angeles
Los Angeles

Masters - Business Administration (Current)

George Mason University - Fairfax

Skills

  • -Office Management
  • -Executive & Administrative Management
  • -Proprietary Information
  • -Travel Coordination
  • -Customer Relations & Communications
  • -Spreadsheets & Data Entry
  • -Records Management
  • -Team Building & Leadership
  • -Event Management
  • -Meeting Minutes
  • -Scheduling & Calendar Management
  • -Expense Reporting

Timeline

ADMINISTRATIVE ASSISTANT

Greenhouse Condominium
06.2023 - Current

ADMINISTRATIVE ASSISTANT

Douglas Emmett
08.2022 - 02.2023

BRAND AMBASSADOR

Health Aide
03.2022 - 08.2022

RECEPTIONIST

California Animal Rehab
04.2021 - 03.2022

RECEPTIONIST

Cadillac of Beverly Hills
09.2019 - 04.2021

ADMINISTRATIVE ASSISTANT

Zuma Housing
03.2017 - 05.2018

HOSTESS

Hilton
05.2014 - 02.2017

VETERINARY RECEPTIONIST

Banfield Animal Hospital
01.2013 - 05.2014

Bachelor of Arts - Mass Communications

California State University - Los Angeles

Masters - Business Administration (Current)

George Mason University - Fairfax

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Fatima Diokhane